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4855 E Thomas Rd, Phoenix, AZ, 85018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | 8:00 a.m. to 3:00 p.m. |
My son who is a college student in AZ took his dog here and it turned out the dog swallowed a foreign object that was causing havoc, vomiting, diarrhea and making him feel lethargic. He had been quoted a price for an x-ray but was charged more than $200 more at the time of payment. When he asked why he was charged more, he was told they misquoted the price and couldn't help him. I realize people need to make a living and certainly not expecting a handout but c'mon! It was your mistake, the kid is a broke college student who ... read more
Business response:
Thank you for your review. Unfortunately considering that you were not present for any exam that you son brought his dog in for you must have had a slight miscommunication. Initially your son declined services, which is fine, however when he needed to come back for services initially declined so we had to provide more services that were not initially quoted. Pet care is expensive, especially when pet parents allow their pets to eat things that they shouldn't. We apologize that you feel misquoted, but sometimes the initia... read more
I've been bringing my elderly rescue dog here for the past few years and I have been very pleased with the care he has received. The vets and vet techs are extremely kind and gentle. The front office has squeezed my dog in on a fully booked day due to an emergency.
Business response:
Thank you for your very kind review! We are so happy we were able to get your pet in when you needed us most!
Dr. Serbin is HORRIBLE!! Completely misdiagnosed my dog. She had been having trouble breathing and her mouth was bleeding. He told me she had an abscess in her mouth that needed to be taken out/cleaned. Completely ignored my concern about her breathing and said it could be from pain. Then I wanted to schedule her surgery for the abscess and he said we had to wait 3 weeks when my dog was not able to wait that long. Zero attempt to try get her in earlier or anything. We brought her to another vet because dr serbin was rude & h... read more
Business response:
Thank you for taking the time to leave a review. Great vets are booked out for a few weeks to get surgical procedures done, and unfortunately it does take a thorough vet putting the pet under anesthesia to look in a dogs mouth. Pets do not typically open their mouths to say "Ah" and typically when pets present with eye issues and bleeding in the mouth, such as yours we can only diagnose so far without anesthesia. We are sorry for the loss of your pet.
Amy, starting visiting Ingleside as a small puppy. I brought Amy home from the Maricopa County Animal Care and Control (MCACC) she was such a tiny little puppy. So cute with stubby little legs. I got her all set up with new bed, new blanket, lots of toys. It was exciting! until she started with a little cough that turned into a choking I might stop breathing any moment cough. It really scared me. I had to find a vet quick. I remembered seeing Ingleside so I called and made an appointment immediately. My poor little baby had ... read more
Business response:
Hi, Harriett. Your feedback is highly appreciated. Thank you so much for the review!
Consistently great service from every doctor and technician. Appreciate that they always explain the most cost efficient approach for what my pet needs.
Business response:
Thank you for giving us such an outstanding review! We are happy that we have been consistent with our service and with your pet's needs!
I am exceedingly pleased with the services I've received since switching to Ingelside. I was taking my dogs to vets in Goodyear which is far more convenient to me and was VERY disappointed in the care and quality of the vets in my area. I was referred to Dr. Serbin by a trusted vet in Aurora, Colorado and I will do the drive to Phoenix, happily, to have my dogs taken care of the way Dr. Serbin does. I have NEVER had a vet call to check up on my animals as often as Dr. Serbin does after seeing them or providing meds to be su... read more
Business response:
Thank you for your awesome review! We appreciate you taking the time to say such nice things. We are looking forward to the next time we see you and your pet!
Ingleside is more interested in your money than in your pets! If you have an emergency, they will charge double the office visit cost to start, and then go from there. These people do not care for your pets, only your wallet. Beware!
Business response:
Thank you for leaving us a review. We are not an emergency hospital, so when our doctors work through their lunches and stay late to see walk in patients or clients they are working in they do charge extra for their time. We appreciate you reaching out to us in the event of an emergency and can refer you to an emergency hospital in the future if you choose not to utilize our fair pricing.
Ingleside is the absolute BEST veterinary hospital in Arizona. They have extremely knowledgeable and kind staff from the receptionists to the technicians and assistants and the doctors. I have nothing but kind words to say about the staff and the facility. My American Akita, Riku, who had previously horrible experiences at other vets and who survived parvo spending 4 nights in emergency care. He was extremely nervous and fearful of vets but Dr. Sciccia and the team have done everything they can to make him more comfortable. ... read more
Business response:
Thank you for your very sweet review. We LOVE seeing Riku and Mookie when they come in! Thank you for bringing them in to see us!
I am a first-time puppy owner, so I was looking for excellent care! Ingleside has been so great since my first appointment. They have been accommodating, informational, and caring. I truly feel like they have my puppies best interest at heart.
Business response:
Thank you for your great review! We are so excited you have chosen to bring your puppy to Ingleside and we are looking forward to watching your puppy grow!!!
Ingleside Animal Hospital has a 4.3 star rating with 1,045 reviews.
Ingleside Animal Hospital is closed now. It will open tomorrow at 7:00 a.m.