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Ingleside Animal Hospital
- Veterinarians
- Phoenix, AZ
About this business
Location details
4855 E Thomas Rd, Phoenix, AZ, 85018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | 8:00 a.m. to 3:00 p.m. |
I've been taking my kids to this hospital for a few years now and I'm finally taking them elsewhere. I've taken my girl in twice to get her anal glands expressed and both times she ended up with an infection. This last time the vet asked where I had gotten them expressed because only about 5 days post the appointment they were moderately full and infected. When I said I brought her there the room went silent. This leads into my next problem with this place, it is EXPENSIVE. They charged me to have her anal glands expressed a... read more
Business response:
Thank you for taking the time to leave a review. I am looking at Alice's chart and noticed that she was here on August 18th and her anal glands were not that full and easy to express and you came back 8 days later to have us recheck. I also noticed that Alice is on Apoquel for allergies. Anal glands are sometimes able to fill quickly after an expression and some pets need this service more often than others. Compounded with allergies and a hooded vulva like Alice also has, it can cause sacculitis. Raw diets like the one... read more
My mother posted a review, detailing how this hospital gave me a quote for a specific set of procedures they wanted to do on my dog (bloodwork, urinalysis, x rays, medication, etc..). I decided to do everything the doctor suggested except for a meal plan and x rays. The next day I needed to take my dog back in for x rays, as the doctor advised me to do so if he didn't react well to a certain medication. The price of the x rays that were done that day, plus the cost of everything I agreed to do for my dog the day before still... read more
Business response:
Thank you for your review. Like I told your mother in her comment that the reason for the upcharge is that you declined everything and so we had to charge you an additional exam fee when you came back in to see the doctor so she could assess your pet. Also, estimates are subject to change. Pet care can be quite expensive, especially when pets eat rocks. We do hope your pet was able to get the care they needed and wish you the best with your future vet visits.
My son who is a college student in AZ took his dog here and it turned out the dog swallowed a foreign object that was causing havoc, vomiting, diarrhea and making him feel lethargic. He had been quoted a price for an x-ray but was charged more than $200 more at the time of payment. When he asked why he was charged more, he was told they misquoted the price and couldn't help him. I realize people need to make a living and certainly not expecting a handout but c'mon! It was your mistake, the kid is a broke college student who ... read more
Business response:
Thank you for your review. Unfortunately considering that you were not present for any exam that you son brought his dog in for you must have had a slight miscommunication. Initially your son declined services, which is fine, however when he needed to come back for services initially declined so we had to provide more services that were not initially quoted. Pet care is expensive, especially when pet parents allow their pets to eat things that they shouldn't. We apologize that you feel misquoted, but sometimes the initia... read more
I've been bringing my elderly rescue dog here for the past few years and I have been very pleased with the care he has received. The vets and vet techs are extremely kind and gentle. The front office has squeezed my dog in on a fully booked day due to an emergency.
Business response:
Thank you for your very kind review! We are so happy we were able to get your pet in when you needed us most!
Dr. Serbin is HORRIBLE!! Completely misdiagnosed my dog. She had been having trouble breathing and her mouth was bleeding. He told me she had an abscess in her mouth that needed to be taken out/cleaned. Completely ignored my concern about her breathing and said it could be from pain. Then I wanted to schedule her surgery for the abscess and he said we had to wait 3 weeks when my dog was not able to wait that long. Zero attempt to try get her in earlier or anything. We brought her to another vet because dr serbin was rude & h... read more
Business response:
Thank you for taking the time to leave a review. Great vets are booked out for a few weeks to get surgical procedures done, and unfortunately it does take a thorough vet putting the pet under anesthesia to look in a dogs mouth. Pets do not typically open their mouths to say "Ah" and typically when pets present with eye issues and bleeding in the mouth, such as yours we can only diagnose so far without anesthesia. We are sorry for the loss of your pet.
Amy, starting visiting Ingleside as a small puppy. I brought Amy home from the Maricopa County Animal Care and Control (MCACC) she was such a tiny little puppy. So cute with stubby little legs. I got her all set up with new bed, new blanket, lots of toys. It was exciting! until she started with a little cough that turned into a choking I might stop breathing any moment cough. It really scared me. I had to find a vet quick. I remembered seeing Ingleside so I called and made an appointment immediately. My poor little baby had ... read more
Business response:
Hi, Harriett. Your feedback is highly appreciated. Thank you so much for the review!
Consistently great service from every doctor and technician. Appreciate that they always explain the most cost efficient approach for what my pet needs.
Business response:
Thank you for giving us such an outstanding review! We are happy that we have been consistent with our service and with your pet's needs!
I am exceedingly pleased with the services I've received since switching to Ingelside. I was taking my dogs to vets in Goodyear which is far more convenient to me and was VERY disappointed in the care and quality of the vets in my area. I was referred to Dr. Serbin by a trusted vet in Aurora, Colorado and I will do the drive to Phoenix, happily, to have my dogs taken care of the way Dr. Serbin does. I have NEVER had a vet call to check up on my animals as often as Dr. Serbin does after seeing them or providing meds to be su... read more
Business response:
Thank you for your awesome review! We appreciate you taking the time to say such nice things. We are looking forward to the next time we see you and your pet!
Ingleside is more interested in your money than in your pets! If you have an emergency, they will charge double the office visit cost to start, and then go from there. These people do not care for your pets, only your wallet. Beware!
Business response:
Thank you for leaving us a review. We are not an emergency hospital, so when our doctors work through their lunches and stay late to see walk in patients or clients they are working in they do charge extra for their time. We appreciate you reaching out to us in the event of an emergency and can refer you to an emergency hospital in the future if you choose not to utilize our fair pricing.
Frequently asked questions about Ingleside Animal Hospital
How is Ingleside Animal Hospital rated?
Ingleside Animal Hospital has a 4.4 star rating with 1,080 reviews.
When is Ingleside Animal Hospital open?
Ingleside Animal Hospital is closed now. It will open at 7:00 a.m.