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Ingleside Animal Hospital
- Veterinarians
- Phoenix, AZ
About this business
Location details
4855 E Thomas Rd, Phoenix, AZ, 85018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | 8:00 a.m. to 3:00 p.m. |
I've brought my cats here in the past and they always either don't give me the easier and correct solution the first time/misdiagnosing. It's annoying because it's just wasting my money and for what? Not making my cats actually get better? I'm so mad that this was the only place in az that had appointments available that day. If you just let your patients explain in detail and stop rushing us we would actually be getting somewhere with our pets health. Just unbelievable. If you know someone just got their cat why would you a... read more
Business response:
Thank you for taking the time to leave a review. We apologize that we did not offer the pill form of the medication. Being a feline friendly hospital we feel that giving cats pills is much more traumatic to them and offer the liquid form. We are always able to schedule with our technicians medicate your pets for an extra charge. Please give us a call (602) 840-3446 if you would like to get your cats on the schedule for medication administration.
If I can give this place zero stars, I would. I took my dog princess here to get her vaccines updated and two weeks later she's limping around and shaking her belly area, swollen and her left leg. She can barely walk right on it. I called them and told them my situation I was even freaking out Today's Friday and they told me they could only see her on Sunday like are you kidding me? Do they not understand that these are like our babies do they not understand that my dog was perfectly fine before I took her there and now that... read more
Business response:
Thank you for taking the time to leave a review. Our schedule books up really quickly but it looks like we were able to schedule you for an earlier appointment than our schedule allowed. I also wanted to inform you that vaccine reactions are typically within the first few days, and do not occur 2 weeks after a vaccination. We look forward to helping Princess soon!
I just looked back at my original review for INgleside Animal Hospital -- it was written back in 2015... over 9 years ago! At the time, I had just gotten a rescue puppy and had an older dog too. I was super pleased with the attention my fur babies had gotten back then and while we sadly lost one of those dogs, we have a new pup since then and I'm still super happy with every person we've encountered at IAH. Huge kudos especially to Dr. Serbin and Dr. Klein who have taken incredible care of my Georgia and Neymar... They both ... read more
Business response:
We are grateful for your kind words and are glad we could provide compassionate care for Georgia and Neymar, and for over 9 years! Thank you for trusting us with their health and well-being. If you ever need anything, please don't hesitate to reach out to us at (602) 840-3446.
I chose this place because my sister recommended it. I moved to phoenix a year ago and this place seemed okay at first. But I tried to order heartworm prevention for my dog and they denied it. I called to ask why and they said it was because her heartworm test was not done along with her yearly exam and shots. The receptionist also told me that this clinic doesn't recommend their patients (dogs) any preventative medication and that I would have to separately request a heartworm test. This was news to me because my appointmen... read more
Business response:
Thank you for taking the time to leave a review. It sounds like there was a miscommunication. We recommend Heartworm tests and preventatives to ALL pets, as per the standards of care. However, we can not approve heartworm medication without an updated heartworm test. Considering that your pet's exam was up to date and you had declined testing at your last visit, you could just make a technician appointment for updated testing. Please call our office to get your pet updated on their testing and to discuss further.
Took my Rabbit to get spayed by Dr. Serbin. He was very knowledgeable and caring about my pet. When she wouldn't eat for over 24hrs Dr. Serbin made time in his schedule that day to see her and give her fluids. She is now doing much better every day. I appreciate Dr. Serbin checking in on us and giving me peace of mind while I was worried. Would definitely recommend for spaying of rabbits.
Business response:
Potato did so well for her surgery! We are so happy that she is doing great. Thank you for trusting us with her care!
It sucks that I have to give them a bad review. The staff has always been great and we bring all of our dogs here and even family bring their dogs here but after what happened I won't be doing so anymore. The doctors will give you different prices for testing and when questioning the price and finally agreeing to do it I was waiting over an hour to get a blood test done. Just be careful what prices they provide you it may change when you actually get there Edit to respond to the recent response. We asked 3 different times sp... read more
Business response:
Thank you for taking the time to leave a review. I looked over your pet's notes and saw where our doctor recommended both a desert disease profile and urinalysis for his lethargy and erect penis, both of which you declined on the day of services. Both our doctor and technician quoted you the appropriate pricing, but it appears you only heard the pricing for the urinalysis. Desert disease testing is much more comprehensive and does cost more, but gives us more information to accurately treat your pet. We do understand tha... read more
On 9/11/23 I took my 15.5 year old tabby named Champ to Ingleside for humane euthanasia. We were taken into a room immediately upon arrival which I appreciated. There was a think velvety blanket on the exam table/cart and Champ was taken back wrapped up in that blanket to be cath'd. When the tech brought him back to me (not Brandon who did his intake and was great, a different male tech working that day) it looked like Champ was actually being smothered by the blanket, like he couldn't breathe at all because it was on the th... read more
Business response:
We are very sorry for the loss of Champ. I can assure you that Champ was not being smothered as you perceived. We are a certified cat friendly practice and cover cats eyes when walking from our treatment area to the exam rooms and visa versa so they do not become terrified if they see a dog. Most cats are not happy when they see dogs and we take every precaution necessary to make sure every cat has a pleasant and calming experience. Regarding Champ being lifeless and given up, you had brought him in and stated that he was ... read more
I've been taking my kids to this hospital for a few years now and I'm finally taking them elsewhere. I've taken my girl in twice to get her anal glands expressed and both times she ended up with an infection. This last time the vet asked where I had gotten them expressed because only about 5 days post the appointment they were moderately full and infected. When I said I brought her there the room went silent. This leads into my next problem with this place, it is EXPENSIVE. They charged me to have her anal glands expressed a... read more
Business response:
Thank you for taking the time to leave a review. I am looking at Alice's chart and noticed that she was here on August 18th and her anal glands were not that full and easy to express and you came back 8 days later to have us recheck. I also noticed that Alice is on Apoquel for allergies. Anal glands are sometimes able to fill quickly after an expression and some pets need this service more often than others. Compounded with allergies and a hooded vulva like Alice also has, it can cause sacculitis. Raw diets like the one... read more
My mother posted a review, detailing how this hospital gave me a quote for a specific set of procedures they wanted to do on my dog (bloodwork, urinalysis, x rays, medication, etc..). I decided to do everything the doctor suggested except for a meal plan and x rays. The next day I needed to take my dog back in for x rays, as the doctor advised me to do so if he didn't react well to a certain medication. The price of the x rays that were done that day, plus the cost of everything I agreed to do for my dog the day before still... read more
Business response:
Thank you for your review. Like I told your mother in her comment that the reason for the upcharge is that you declined everything and so we had to charge you an additional exam fee when you came back in to see the doctor so she could assess your pet. Also, estimates are subject to change. Pet care can be quite expensive, especially when pets eat rocks. We do hope your pet was able to get the care they needed and wish you the best with your future vet visits.
Frequently asked questions about Ingleside Animal Hospital
How is Ingleside Animal Hospital rated?
Ingleside Animal Hospital has a 4.3 star rating with 1,045 reviews.
When is Ingleside Animal Hospital open?
Ingleside Animal Hospital is closed now. It will open tomorrow at 7:00 a.m.