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Ingleside Animal Hospital
- Veterinarians
- Phoenix, AZ
About this business
Location details
4855 E Thomas Rd, Phoenix, AZ, 85018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | 8:00 a.m. to 3:00 p.m. |
Just make sure to check your bill. They over charged me by almost 70.00 for visit fee after telling me what the walk in fee was and then charged me more then quoted. They got us in right away and there was no reason to even charge the $158.00 vs the $79.00 if i would have called prior to walking in. But then when i paid they charged me $217.00 for walk in. So to get a nail cut cost almost $400. just crazy. Sad thing is they do a great job and are very professional and so sweet with our pet, but why try to get ever penny po... read more
Business response:
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your frustration regarding the visit fee and billing confusion. It’s never our intention to cause any misunderstanding or for our clients to feel misled. Our walk-in appointments do carry a higher fee due to the need to adjust our schedule and accommodate unscheduled care. However, we understand how important transparency is, and we will be reviewing this interaction internally to ensure our pricing is always clearly communicated up front.... read more
This place is garbage. Came in at 2:30 with my dog who's having some stomach issues. Says they are open until three. Already been getting treatment at an animal clinic and she was doing much better and it came back today. I just needed to get some antibiotics to start her back up on and they turned me away, would not even try to squeeze her in. Nothing else open in my area and they absolutely didn't care about my suffering animal.
Business response:
We're very sorry to hear that you had a frustrating experience and that your dog was feeling unwell. We understand how stressful it can be when a pet's condition suddenly worsens, especially close to closing hours. While we always strive to accommodate urgent cases, there are times — particularly near the end of the day — when our team is already committed to patients currently in care, and we may be unable to safely accept additional walk-ins without compromising the quality of care. We genuinely care about every patient ... read more
If I could give 0 stars I would. My dog was diagnosed with Cushings disease, somehow her health declined and her condition got worst over the course of my dog being treated there. It felt like a money grab and frankly I am extremely dissatisfied with the poor services I received there. If you want your dog to get better, steer clear of this clinic, I cannot urge this enough. I would never return under any circumstances.
Business response:
We’re sorry to hear about your dissatisfaction and understand your frustration. We recognize you were asking for a refund, but unfortunately, we are unable to provide one for services rendered a month ago. It’s important to note that pets can develop skin and ear conditions in less than a month, which could have appeared after your recent visit. Regarding your dog’s diagnosis of Cushing’s disease, we understand this is a complex condition that can require ongoing management, and changes in your pet’s health can occur even af... read more
The staff at Ingleside Animal Hospital is very kind and knowledgeable. I feel very comfortable taking my puppy Bandit there. I would highly recommend.
Business response:
We deeply cherish your kind words about our staff and services. Thank you for recommending Ingleside Animal Hospital!
Latest experience with family dog with immediate heath concerns . Arrived 7 am , due to another family health issue , left pet for drop off visit when Dr Mohammed was available to treat our dog . Kim the manager was very helpful and understanding. Tech jasmine spent time thoroughly explaining issues , options , health history , and medical information . Dr Smith called to explain the situation ,outcome ,& pickup time . Ty tech staff helped me load the big dog in my truck for safety . This is the second family dog who visits ... read more
Business response:
We are grateful for your kind words and trust in our care for your family pets. Thank you for taking the time to share your experience with us.
After reading so many bad reviews, I am a little perplexed. I had a good experience. I recently moved into the area from north Scottsdale. I needed to find a new vet for my dog as I did not feel like driving 45 minutes to my old place which I was very happy with. I searched on NextDoor to see what people thought were good clinics to go to. The first one I called said they were accepting new patients but the wait list was four months out. Okay that was not going to work. I called Ingleside and to my pleasant surprise they cou... read more
Business response:
Thank you for taking the time to share your experience with us. We genuinely admire your feedback and are glad to hear about your positive visit to our hospital.
My concern was not the deposit at all, I explained my frequent no shows and cancellations were due to me relocating to Florence. Also, she did not place the cone on him ...she handed it to me after jumping each time my dog moved and told me how to put it on him. My follow up was 48 hours later and I said he was adjusting to the cone well but it was too soon to see any updates to his eyes or ears, which were never examined, swabbed or anything. I visited another vet as mentioned where they actually put in the work and effort ... read more
Business response:
Thank you for leaving a review. It seems you were concerned when we requested a deposit to schedule your appointment due to frequent last-minute cancellations and no-shows. According to our records, your pet did not present any difficulties, and our doctor successfully placed the cone without any issues. You also replied to a message expressing appreciation for our care and mentioned that your pet was adjusting to the cone and doing much better. We wish you the best of luck with your future veterinary visits elsewhere.
This place has gone really downhill. Been a customer for 14 years and customer service has just been terrible over the last few years. Quite unfortunate. Spent so much money at this place and they wouldn't see my hurt dog over being 10 minutes late. I don't live close by and was running slightly late, called in advance to tell them and basically was served up the rule book. I'll never spend another dollar at this place and I encourage others to find a better practice. I was talking to another pet owner in the waiting area an... read more
Business response:
We apologize for any negative experience you may have had. We strive to maintain our schedule and run on time, so if clients are more than 10 minutes late, we must reschedule to ensure timely care for other pets. Additionally, we do not tolerate abusive or disrespectful behavior toward our staff. We support your decision to find a veterinarian who can better accommodate your schedule and wish you all the best!
My parents had to put our boy Hercules to sleep today. My parents only speak spanish but they said that they had a translator to help them understand the process. They said everyone was incredibly kind and compassionate. The receptionist, doctors, staff, and assistants truly are amazing. We are incredibly grateful to Ingleside for their kindness through a vulnerable time.
Business response:
Hi, Mariangel. We appreciate the kind words and are glad we could provide you with a positive experience, however we sad your parents had to say goodbye to Hercules.
Frequently asked questions about Ingleside Animal Hospital
How is Ingleside Animal Hospital rated?
Ingleside Animal Hospital has a 4.3 star rating with 1,045 reviews.
When is Ingleside Animal Hospital open?
Ingleside Animal Hospital is closed now. It will open tomorrow at 7:00 a.m.