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Town & Country Animal Hospital
- Veterinarians
- Fairfax, VA
About this business
Location details
9836 Fairfax Blvd, Fairfax, VA, 22030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
There is only one issue with this place, front desk service. I don't understand why someone who hates their job keep working there. This place is truly great with pets, the technicians are amazing, Dr. Bauer was extremely kind and great with all the procedures my dog needed, but men! This women on the front desk they seemed like the kinda of girls you get to see fighting in court to get custody of their kids because child abuse or something like that. You will not get a smile out of any of those ladies. I wish I could match ... read more
This animal hospital has lost it's way in terms of client service. Last year my old and beloved dog needed to be put down. We called ahead and scheduled a time. We then waited 25 minutes in the waiting area and a further 20 minutes in the examination room. All of this with my 14 year old waiting. Fast forward to today. I paid my 367.00 bill and then waited 40 minutes for them to bring my dog out. They say they are short staffed.
I was giving this place the benefit of the doubt after several bad experiences, but after picking up the incorrect prescription tonight for the second time I've decided to take my business elsewhere. We've been taking our puppy here the past 8 months since adopting her and I've never dealt with such incompetent front desk staff at any establishment. Aside from the fact that they never go out of their way to be friendly or greet you, they always seem completely clueless. I can't even tell you the number of times we have calle... read more
I have been taking my pet there for several years and have had good service and good interactions with Town and Country Animal Hospital. The only reason why I am not giving them 4 stars is the price. They seem overly pricey. I have been shocked when seeing the bill a couple of times, and of course usually after the fact. Then again I should have asked ahead of time. I just didn't think that a few blood tests would cost over $200. For this reason only, I will not be taking my cat there again.
Business response:
Hello Jessica. We are sorry to hear of your disappoinment. We are in constant review of our pricing to insure fairness and competitiveness. Please give us the opportunity to review the costs of your service. Call anytime. Thank you.
Been taking my pets there for a year now, two dogs, one of those dogs quite frequently due to some health issues. Today was just absolutely ridiculous. Dog needed a different antibiotic than was originally prescribed but the new antibiotic was quite expensive. I'm very familiar with the few antibiotics we were discussing as options. I called back and decided to make the change and requested to have the prescription written out so I could fill at a different pharmacy. This is where they started putting up quite a fight. Simpl... read more
After what they did to my dog in February (see my previous posting below) ... I still get reminder emails from them. This place has the most unprofessional and incompetent staff. My posting in April, 2017 .... Feel free to check this place out if you want to experience first-hand the lack of respect and professionalism you will receive when you lose a loved one ..... Please allow me to share my recent horrific experience with Town & Country (T&C). On 2/2/2017, my beloved dog, of 13 years passed away. I brought her to ... read more
Pet lovers, take your pets elsewhere. Like ticks, they try to suck you dry for every penny for any reason. Front desk staff told me google my pets problem after spending hundreds of dollars for a diagnosis. I thought the poor service from my very first visit would get better overtime, but it never happened!! I highly recommend to take your pets elsewhere... you will leave wondering why you spent so much money for horrible service! I was truly disappointed in this place...
I have been with this vet for years, through ups and downs. When they operated on my dog's knee and the implant developed an infection, Dr. Hall did the right thing and stood by caring for my dog until her leg was healed. This past week we went in for a regular annual check up & shots, everything was normal except she tested positive for Lyme Disease- when I explained she does not spend time outside and has no symptoms & I wanted the test redone I was met with opposition. I brought the dog in for a second test, they did not... read more
After just getting off the phone with their receptionist "Tamia" or "Tania" I am truly just done with Town and Country vet as well as Columbia Pike Animal Hospital. This girl (and I say girl because she certainly was not an adult) was just extraordinarily unprofessional in the extreme. She should not be in a front desk position dealing with the public or with paying cliental. I have gone there for years with my pets, and for stability's sake, I endured a certain amount of continual dysfunction with some of their front de... read more
Frequently asked questions about Town & Country Animal Hospital
How is Town & Country Animal Hospital rated?
Town & Country Animal Hospital has a 4.3 star rating with 756 reviews.
When is Town & Country Animal Hospital open?
Town & Country Animal Hospital is closed now. It will open at 7:00 a.m.