Town & Country Animal Hospital

E P. 

on Yelp

9 years ago

I bring my dog here for regular visits and sick visits. I use Dr. Reed Hall. He is very attentive and I like that he calls to check on your dog after a sick visit. If after the first sick visit, things don't look better, he will tell you to come back in and he will take another look, without charge. You can also call him and talk with him on the phone about any follow-up concerns. I am satisfied that I am getting good care for my dog. They have referral discounts and first visit discounts. You can also fill your heart ... read more

Christine J. 

on Yelp

9 years ago

I have had nothing but positive experiences with the staff at Town and Country. My Labrador is not the most friendly with strangers but he has always been in love with the team here, which says a lot. The doctors are very knowledgeable and responsive to phone calls when I am stressed about my dog. The only reason I am not giving 5 stars is simply because of cost. They are expensive as most vets are. We have pet insurance but truly pet insurance is a waste, it covers so little. I feel at times vets charge so much just... read more

Bill H. 

on Yelp

9 years ago

This a review of the boarding only. The Vets are great! Took my 2 shih tzus to board for 48 hours. Just picked them up and 1 has feces all over her face. The other has wet and dried feces all over him. They likely have been sitting in the feces the last two days. This isn't the 1st time this happened either... I use them for boarding last year and had the same issue. I thought it was a one off...should've learned my lesson then. Why would you give me two dogs that obviously have FECES all over them?!?!?! I'm currently in... read more

R K. 

on Yelp

9 years ago

They have a customer service problem...beginning with the founder, who like many of his doctors on staff, does not call you back. The receptionists sometimes misquote prices for medications over the phone and then do not honor what they say when you show up to pay. On the other hand, the doctors I dealt with were very conscious to help you minimize costs, which is really helpful when you are on a limited budget. The bright spot in this practice is Dr. Stocks, a very caring person who consistently called me back when I was d... read more

Jim G. 

on Yelp

9 years ago

Had a an initial good experience and then unfortunately a terrible experience, we submitted our complaints to the management and received no response, unfortunately some of the people working there are incredibly rude. 

Jessica C. 

on Yelp

10 years ago

The clinic is clean, staff is nice. I would have preferred that costs were more upfront. The prices are a bit higher than others in the area, and although I don't mind paying for best quality service, I definitely was surprised at the bill - and there wasn't really any questioning "Did you want this to be done," it was more, "We are going to run some basic tests." Overall, I'll go back - the staff was nice. Side note: It can become very loud - some owners will just sit there watching their dog bark and go crazy - without t... read more

A N. 

on Yelp

10 years ago

Don't go to this animal hospital. I have been to this place 4 times, all of those times I've had to pay no lower than $270.00 with no full price explanation beforehand. I had decided to change vets that's why I started coming here. Every time I had to ask to speak to the vet before paying. She was very rude and fake all four times. She pretended to care and easily it was written on her face and body language that she didn't give a single F***. Unprofessional. I'm never coming back. Save your money and time. 

Perry G. 

on Yelp

10 years ago

I have been satisfied with my relationship with Dr. Katsur regarding my dog however the administration staff leaves much to be desired. I visited the hospital to update my dog's vaccinations and that took approximately 15 minutes start to finish. I then asked for some additional medication and it took the admin staff at least a half hour to secure it, get what I asked for correct and finally check me out. I will likely continue to use the hospital because of my vet who seems to have a sincere interest in the health of my ... read more

T P. 

on Yelp

10 years ago

I may be over reacting because I grew up in a small town with very relatable vets but every time I walk into this place I feel that I am being taken advantage of. This is probably because: 1. The first time that I brought my dog to this vet he had a small scab on his stomach. The vet told me that she was going to do a "free" light test to test for ring worm, which was "only 50% accurate" so even if it tested negative, she still wanted to do further testing (???). The light test tested negative so she wanted to take a cul... read more