This profile has been claimed by the business owner or representative.
Newport Harbor Animal Hospital
- Veterinarians
- Costa Mesa, CA
About this business
Location details
125 Mesa Dr, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I recently moved to the area and did not currently have a vet to go to when my pug Pierre ripped his nail off his claw. This was the only place to immediately schedule us to come in. Every single employee was so kind and helpful, and Dr. Wind took amazing care of my dog. He ended up having an exam where a few other issues were found and taken care of. I am so grateful for the level of care and the amazing customer service we were shown. Highly recommend this vet!!
Business response:
Nichole, we are SO grateful for clients like you!! Thank you for this great review about our doctors and staff, we put a lot of effort into making sure we give the best customer service possible. Can't wait to see you and Pierre again!
We've been taking our dogs here for 2 years. We LOVE the employees here, they are helpful over the phone and in person. You'll always get a follow up call or text. The facility is always spotless. Our vet is Dr. Owen, she's awesome, honest, and completely transparent. When our dogs aren't feeling well they go over the top to rule out things and they don't ever push for you to spend unnecessary money. Dr. Owen is always happy to see us and provides us with more information then you really need but we love that about her. We'v... read more
Business response:
Thank you for such great feedback, and for being such a loyal client for the past 2 years. We strive to do the absolute best for our clients and patients. Communication is vital part of what we do here at Newport Harbor Animal Hospital. We could not be happier to hear that you feel the way you do about our hospital. Thanks again for taking the time to give us such a wonderful review.
One of the worst experiences I have ever had with a business let alone veterinarian hospital. I will new reporting their bad business practices to the BBB, as well as the attorney general. I have 4 dogs and all of them have been here. Not one experience has been pleasant and after numerous chances we gave this vet we finally had to leave. I would like to share the last experience that made us say goodbye. I brought my 15 year old Yorkie who was experiencing excessive thirst and weight loss and after they told me how severe h... read more
Business response:
Nicole, we understand that emotions often run high when loved pets are sick and need medical care. However, we cannot allow our staff to be bullied to the point of tears. We provide estimates for services provided and are always happy to discuss our recommendations when they are okayed. When we as a hospital have to make the decision to terminate our relationship with any client, we take it very seriously, and in order to continue to provide the best care possible for each of our patients we must be able to have effective an... read more
This week marks 1 year since my dog passed in NHAH's care. I have not received a single returned email, phone call or letter since then. I have reached out multiple times in various forms and had no response. They do however sporadically send pink past due invoices. The closest I got to a response was over the phone when someone promised they would look into the billing and circumstances and call me back. After two weeks went by I called and emailed, nothing. Typed and mailed a letter, nothing. NO RESPONSE. It has now been a... read more
Business response:
Cassandra, again I want to extend our condolences as we know how hard it is to lose a beloved pet. As I stated in our previous messages, we would've loved to chat with you on how we can better our communication over here at NHAH. We, unfortunately, did not find any missed emails, calls, or letters from you and while it may be understandable to miss one of these communications, missing all of them would be tough. We are sorry that we are unable to refund you for the care and treatments we provided with your authorization. ... read more
Great place! They were very courteous, on time and thorough. My dog wasn't as nervous and she normally is as they were very gentle. Highly recommend!
Business response:
Thank you for your kind words! You and your furry one are welcome back anytime!
I am going to share with you my experience. My older dog's vet is in Long Beach. When we got a new puppy, I decided to look for a Vet close to my new home. I found Newport Harbor through Yelp and local advertisements they mail to neighboring homes. I took my new puppy there. She had Giardia for dogs. The first set of meds did not help. I did fecal test and it came back positive, after 5 days of administering the med. After fecal test, Dr. G left a voice message for me that if puppy doesn't have diarrhea anymore then she does... read more
Business response:
Hi Faith, thanks for sharing your concerns and we understand that diarrhea especially for two pets can lead to frustration. In our approach to providing the best patient care, we make an effort to prevent giving medications when they may not be needed. As black and white as it sounds to have a positive test, with Giardia, it's not so black and white. We were happy to hear your puppy had been doing well for 3 months and while there are many causes for diarrhea in dogs, we were happy to try a course of treatment for Giardia fo... read more
So nice , explain everything I tuck my dog , she was not acting normal They take me in fast , It was clean and all very professionally I used my care credit And told me to call for the results of her blood test I call and they didn't found anything wrong So they offer to refound for the medication I purchased I thought that was nice and honest .
Business response:
Luna, thank you for your awesome review! We always try to be efficient so you don't have to wait long, but also receive the best care possible. We are glad to here the test results came back normal!
Dr. China Corum is awesome! She actually cares about you and your pet! She truly is an animal whisperer and an angel here on earth.
Business response:
Emma, we are so pleased you had a great experience here! Thank you for your review.
I have never felt so comfortable at a vet office, Dr. Wade and the team are amazing. She communicated well, was extremely knowledgeable, and most importantly was very loving to my dog.
Frequently asked questions about Newport Harbor Animal Hospital
How is Newport Harbor Animal Hospital rated?
Newport Harbor Animal Hospital has a 4.1 star rating with 567 reviews.
When is Newport Harbor Animal Hospital open?
Newport Harbor Animal Hospital is open now. It will close at 7:00 p.m.