Saguaro Veterinary Clinic

Mary L. 

on Yelp

4 years ago

Have been a client for eight years and was always very pleased with Dr. Ketchmark. Took Lexi in to have a tooth checked because the vet at the groomers told me that she appeared to have an infection in a molar. Couldn't get in with Dr. Mike so they set me up with Dr. Emerson. She advised Lexi needed her teeth cleaned and would be taking tests to determine if the anesthetic would be okay. When I went to pick Lexi up I was told that they had to remove seven teeth! They said that her incisors were all loose. I know this w... read more

Y.A. B. 

on Yelp

4 years ago

Strongly recommend staying away from this vet. Moved to AZ recently and can say with certainty that this is the worst vet I have ever encountered. The front desk staff is amazingly incompetent and there is no management or senior leadership to regulate their work. The front desk group are rude, insensitive, and not emotionally mature enough to interact with customers. Especially pet owners. If you care about your pet, avoid this place. This is not a good vet at all. 

Dan L. 

on Yelp

5 years ago

When the original and now retired Dr. Rick Soltero ran this hospital it was fantastic. Dr. Ketchmark was also an unbelievable vet and a super guy. He's left. So now, Soltero's sons have it and it's ALL about the money! My 14 year old German Shepherd, a long time patient who can now hardly walk and can't get into the car anymore, needed a renewal of his heart worm medicine. They refused unless he came in for a heart worm test! They couldn't care less about my problem or his. I now have a new vet and he had no problem givin... read more

K L. 

on Yelp

5 years ago

I had gone to Saguaro Vet for many years and the staff was always warm and friendly, and Dr. Ketchmark was awesome. Well it has changed! The receptionist was rude on the phone, as well as when I went in. She demanded a rabies vax test certification before I could even see or talk to the doctor, which she should have specified on the phone. We recently got back and I haven't found our dog's paperwork yet and the vet we had gone to out of state has closed. The receptionist was mean on the phone and in person! I don't recommend... read more

Charles B. 

on Yelp

5 years ago

If you love your pet avoid this place at all costs. I never met a vet who cared less. 

Sarah G. 

on Yelp

5 years ago

Updating my review The office manager called me was very nice. There was a clerical error so she refunded the $60 teaching charge, which is much appreciated. 

Ann V. 

on Yelp

5 years ago

I give my dog heart worm meds every month, like clockwork. When it comes time to renew the prescription, I have always been given the option to sign a waiver for a heart worm test, as I've been told by reputable vets that it is unnecessary to have the test if meds have been given as prescribed. Saguaro has always had that policy...until now. I called to request a new supply of Sentinel the other day, was told Saguaro no longer offers that medication and then was told to place on order through Chewy, instead. I did so, but th... read more

Tillie J. 

on Yelp

5 years ago

On July 20, 2020 I took my 1 year old cat, River to see Dr. John because she hadn't eaten all weekend, was lethargic, and just not herself. I had called, and was told to use the AirVet app to describe the issue and Dr. John would call me. He did and advised that I bring River in at 8:30 AM. I did that. She was taken in and I waited there in the parking lot for over 5 hours (I had to call out of work). I never got an update the entire time she was there. I finally got a call that River had elevated liver enzymes, was given fl... read more

Sherrie L. 

on Yelp

5 years ago

I have taken my pets to this clinic for many years. Today however I had a difficult time finding a place to park. The lot has been changed and they are doing drive up medicine pick up. I booked my appointment but nothing on their very long message gave an indication of needing to call the office when you arrived at the office. As a result of recent knee surgery I struggled getting the pet Maggie out of the car. I was juggling my cane, her records and my billfold. I got to the door and saw the sign stopping me from entering ... read more