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Saguaro Veterinary Clinic
- Veterinarians
- Scottsdale, AZ
About this business
Location details
8426 E McDonald Dr, Scottsdale, AZ, 85250, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Extremely rude receptionist!! I called as a new patient to make an appt for an issue with my dog, and they couldn't see me for 10 days. I asked where else they suggest I should go then to be seen earlier and the girl laughed and said "nowhere!" I wanted to use this vet as my family members recommended it, but I'm extremely put off from this one interaction with the office staff.
Dr Emerson is a terrible Vet. So rude. I brought in my old dog who had been seen for years there. I waited patiently for Dr. Emerson and finally, an hour after my scheduled appointment time, she walks in and asks me why I am there. When I made the appointment I had said it was for an annual exam. Dr. Emerson stood there and said, " so what am I supposed to do about it?" I was floored at how rude she was. I have been going to this Vet clinic since Dr. Soltero senior was there and then Dr. Ketchmark. It is just NOT the sam... read more
BEWARE - Amazing Rude Receptionist - apparently too good for new patients! I was told no new appointments for 10 days, even with an emergency for my dog. I asked if they were not wanting new patients and the man for the Clinic said not if you can't wait 10 days. I am sure his boss would want to know that he is turning people away!
Thursday, September 3, 2020 - We have been taking out dogs to Saguaro Veterinary Clinic for 30 years. Both us and our dogs have loved their service and the care they took with our animal's veterinarian needs. However, during our appointment today, our first what I would describe as virtual appointment, the service was terrible, their communication to us as to what they did to our dog was confusing, and we came away looking for a new Vet. How they expect someone to come out to your car (they are not seeing patients because... read more
The receptionists in this office are ill-mannered, discourteous, lack basic communication skills and are unequipped to handle any kind of task they are presented with. Why they have been placed as the "face" of the company is beyond me. I was nothing but polite to them!! and they treated me like an irritant over the phone and gave my husband attitude when he arrived. His text to me was "It's like I'm dealing with a bunch of cranky teenagers." This isn't a single event either. This attitude and rudeness has been a constant.... read more
I am beyond disgusted with our experiences since Dr. Ketchmark left the office. The staff has been increasingly rude and condescending towards me, hold times have gotten longer and longer and both of my dogs have suffered due to the negligence of Dr. John Soltero. I took my 11 year old pit mix and my almost 2 year old coonhound mix (now deceased) to an appointment because they both had different ailments. I asked for blood work for my younger dog because she had been losing weight and was brushed off and had a probiotic sho... read more
Update: A different Vet has called me and I am happy with the result. My pup was diagnosed with Cushing's and the original communication of the diagnosis was not acceptable.
Saying goodbye to Saguaro is bitter sweet. We starting using Saguaro about 6 years ago for our 2 labs and Fox Hound rescue. Mike and John are equally great in their practice and their back office team is very competent and great with our boys. The issues we encountered and the reason we are taking our boys elsewhere is surrounding the front office. We spent $1000 to have a growth removed from our 13 year old lab and had his teeth cleaned. Money well spent. The last straw for me was the simple 1 minute procedure to get 1 stit... read more
The office staff is horrible, rude and mean. I sat for over 3 hours, with no explanation, after 2hours of waiting with no contact, I did ask politely how long it would take, the girl at the desk responded with a nasty mean attitude and tone. I guess she has been yelled at before for being unprofessional, so she went right for defense - which was not warranted - or how to treat a customer waiting for THAT long. I continued to be polite, and still sat quietly for 3 1/2 hours. I have all the patience in the world, I was no... read more
Business response:
We are sorry to hear that your recent visit was less than exceptional. We are one of the few hospitals that take walk ins as a courtesy to our clients. We strive to let them know that there will be a wait and that it can be lengthy. We have to take already scheduled appointments first and walk ins are taken first come first serve as time becomes available. If a specific doctor is requested it can extend the waiting time. We do bump end of life services and emergencies to the front of the line as they take priority. Due... read more
Frequently asked questions about Saguaro Veterinary Clinic
How is Saguaro Veterinary Clinic rated?
Saguaro Veterinary Clinic has a 4.5 star rating with 633 reviews.
When is Saguaro Veterinary Clinic open?
Saguaro Veterinary Clinic is closed now. It will open tomorrow at 7:00 a.m.