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Saguaro Veterinary Clinic
- Veterinarians
- Scottsdale, AZ
About this business
Location details
8426 E McDonald Dr, Scottsdale, AZ, 85250, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am beyond disgusted with our experiences since Dr. Ketchmark left the office. The staff has been increasingly rude and condescending towards me, hold times have gotten longer and longer and both of my dogs have suffered due to the negligence of Dr. John Soltero. I took my 11 year old pit mix and my almost 2 year old coonhound mix (now deceased) to an appointment because they both had different ailments. I asked for blood work for my younger dog because she had been losing weight and was brushed off and had a probiotic sho... read more
Update: A different Vet has called me and I am happy with the result. My pup was diagnosed with Cushing's and the original communication of the diagnosis was not acceptable.
Saying goodbye to Saguaro is bitter sweet. We starting using Saguaro about 6 years ago for our 2 labs and Fox Hound rescue. Mike and John are equally great in their practice and their back office team is very competent and great with our boys. The issues we encountered and the reason we are taking our boys elsewhere is surrounding the front office. We spent $1000 to have a growth removed from our 13 year old lab and had his teeth cleaned. Money well spent. The last straw for me was the simple 1 minute procedure to get 1 stit... read more
The office staff is horrible, rude and mean. I sat for over 3 hours, with no explanation, after 2hours of waiting with no contact, I did ask politely how long it would take, the girl at the desk responded with a nasty mean attitude and tone. I guess she has been yelled at before for being unprofessional, so she went right for defense - which was not warranted - or how to treat a customer waiting for THAT long. I continued to be polite, and still sat quietly for 3 1/2 hours. I have all the patience in the world, I was no... read more
Business response:
We are sorry to hear that your recent visit was less than exceptional. We are one of the few hospitals that take walk ins as a courtesy to our clients. We strive to let them know that there will be a wait and that it can be lengthy. We have to take already scheduled appointments first and walk ins are taken first come first serve as time becomes available. If a specific doctor is requested it can extend the waiting time. We do bump end of life services and emergencies to the front of the line as they take priority. Due... read more
Great staff and overall experience with ear cropping for our Dogo Argentino. Dr Mike gave advice on the breed standard and with our dog's body shape. I would give 5 stars but Dr Mike was a bit condescending and egotistical when talking to me and my concerns about the ear crop. I know he does this frequently but this being our first time, he could have taken more time to explain and reassure us (and improve his people skills). In the end, we are VERY happy with the ear crop.
My pet died while sitting in the waiting room for over two hours. Others with appointments for nail trimming and shots got seen while my cat wailed in anguish. If you don't love your pet, take it here. It's just an euthanasia clinic, not a vets office.
I take my dogs to Saguaro for their checkups and shots. The front desk staff, vet technicians and veterinarians are all so nice and my dogs love them! Definitely doesn't hurt that they always give them treats. They're a busy clinic so I would recommend making an appointment instead of walking in if it's something for a non-emergency matter.
I had the worst experience at this vets today! I took my little guy here for an emergency to find a extremely RUDE receptionist greet us! She rolled her eyes at us, threw things across the desk, and told us the vet didn't need to see my dog. I've been coming to this vets since we got our dogs but Not anymore. I won't return there again. They just lost a customer due to this rude, inconsiderate person they have on their payroll. I don't know why people work in certain professions, (in public) if they don't like people or dogs... read more
I would like to start off by stating that the veterinarian was exceptionally kind. This is not a review of the vet, rather the veterinary clinic itself. My dog was diagnosed with extremely rapid spreading cancer and I needed to euthanize her as she had begun to deteriorate quickly. I called and scheduled an appointment with Saguaro Veterinary Clinic and arrived on time. I was absolutely heartbroken as I carried my dog in. Shortly after I checked in, a vet tech came to take us back. They took us into their operating/x-ray/m... read more
Frequently asked questions about Saguaro Veterinary Clinic
How is Saguaro Veterinary Clinic rated?
Saguaro Veterinary Clinic has a 4.5 star rating with 593 reviews.
When is Saguaro Veterinary Clinic open?
Saguaro Veterinary Clinic is closed now. It will open on Monday at 7:00 a.m.