Pet Care Center at Luna Park

Summer M. 

on Yelp

7 years ago

I have been taking my dog to pet care center for over a year as I moved from a new city and needed a new vet plus boarding as I often travel for work. At first the relationship was great, however the last 3 boarding visits the staff has failed to communicate and or follow instructions I have left for my dogs care. I know my dog has depression anxiety and i pack toys and treats and a shirt with my scent to help her stay. They stopped putting the things in the kennel with her. When I asked about this the tech told me the don't... read more

Cadence H. 

on Yelp

7 years ago

Multiple issues with communication. I needed to pick up a refill of my pet's flea and tick medication and called 4 days before leaving on a trip to the woods, filled with fleas and ticks. I was told that I would receive a call when the prescription was ready, if not the same day then the day after. Received no call. 2 days later I called again, was still not ready. Told them I was leaving and I really needed to get the medication. Said they would rush it and give me a call when it was ready. Still no call. The day I was leav... read more

Hm081d G. 

on Yelp

8 years ago

The other day I brought my cat in to get his claws trimmed. No big deal, so I thought. The lady took my cat and started on the trimming. After about 10 minutes or so she brings my cat out and tells me that she was only able to trim the front paws because according to her my cat got "aggressive." Ok, "not a problem," I said. I just assumed they'd do the right thing and charge me half of what it normally costs to do a trim which is $15. I go to pay for the half ass service that was done, and the receptionist wanted to charge m... read more

Kitty C. 

on Yelp

8 years ago

For a while now, my mom has been telling me to no longer go to the Pet Care Center... Since I was a little girl all my cats have come to this vet. When we starting coming it was Dr. Chris and he was amazing. The new owners always "seemed" nice to me, but after my last experience I had to do some reconsidering... A few weeks ago, I brought in my sick cat, the woman at the front desk told me that the doctor was "done for the day" and I'd have to bring my cat to an emergency clinic downtown. It was 4:00 on a weekday and she w... read more

Justin D. 

on Yelp

9 years ago

Last month my dog had his teeth cleaned at the Pet Care Center, which I was quite unsatisfied with, because the cost was several hundred dollars more than quoted, without explanation. My wife wrote a negative yelp review, that the owner replied to with an upset email. Since the procedure, however, my dog has not had normal stools, and over the last 3 days he hasn't had a bowel movement at all. This morning he was straining and all that came out was a bloody streak, which felt like an emergency to me. Given that his bowel m... read more

Kate S. 

on Yelp

9 years ago

We ended up trying to take our dog back here after his teeth cleaning procedure because he's been having GI issues since then and we figured we could give them once more chance and that it might be beneficial to have the same people see him who performed the procedure, but they flat our REFUSED to see him today. Our dog is sick and has been for weeks now and they refused to see him. They then also refused to give us copies of his records and attempted to have us sign some sort of letter about our "behavior" at our last visit... read more

Stephanie L. 

on Yelp

10 years ago

I was definitely not pleased with the service that I received here. I brought my 8 week old kitten in to get his first check up and make sure he was all okay. He got his blood work done, some shots, some anti-pest meds and I was told that I should bring a stool sample back but I would be billed for it at the end of my visit. The staff was very friendly and I had no issues there. HOWEVER, Everything after that point was horrible. I never heard back on his blood work, I was told he got a rabies shot but it was not put in his r... read more

Amber S. 

on Yelp

10 years ago

My 2-week old kitten was constipated. We came and spent $100 dollars just two days ago in this clinic. The kitten continued to have same problem and instead of coming up with a solution for the problem (like advising some medicine) they suggested that I come every other day to the clinic and spend $40 every other day. They also said that "our top priority is kitten's interest and health, not your money" well it surely doesn't look like it. Also they told us "no appointment needed" we came in and waited 30 min + in the recep... read more

Michael G. 

on Yelp

11 years ago

The Worst Service EVER!!! My kitty is going to die cause they ripped me off!! The x-rays were pitch black and they r unwilling to fix them and I cannot afford new ones. I have sent the x-rays to other vets and they all agree that th x-rays are pitch black. I cannot believe these people take care of animals. Also the vet before the x-rays knew that she could not help my kitty but she sure took my money for x-rays! Greedy Greedy Greedy!!!!!