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Northern Oaks Bird & Animal Hospital
- Veterinarians
- San Antonio, TX
About this business
Location details
13395 Wetmore Rd, San Antonio, TX, 78247, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I took my bird in. Conveniently, They had an appointment for emergency and for non emergency available. The vet and the vet assistant were very patient and communicative. Couldn't have been better.
Dr Martinez and Dr Byrd are amazing. Kristen is fabulous we receive wonderful care for Hoppey .
Business response:
Hoppey is such a sweet guy. He is always appreciative of a few treats!
I recently moved to SA and was recommended to Northern Oaks Bird Animal Hospital by TWO of my coworkers. I cannot thank the entire staff enough for the care that was given to my sweet pupper, Reyna. Reyna is my 10 year old boxer and up until this month, she had never experienced any health issues. Dr. Maria Martinez-Diaz was professional, answered all of my (many) questions and reassured me that Reyna was in great hands. Reyna was prescribed medicine and is now feeling as happy as ever! Since this visit, we have returned fo... read more
Business response:
Reyna is a sweetie! Thank you for your kind words and entrusting her care to us. Tell your coworkers thank you for us, too!
Excellent staff! I feel we get the best care for our bird here. Dr Byrd is the best!! And I appreciate their social distancing measures to keep me healthy. Thank you for being so wonderful.
Excellent professional pet care. Couldn't ask for better care for my cats. Took one of my cats in as an urgent care situation. The staff took us in right away and did the preliminary workup immediately. Everything was explained to me and more importantly my cat was calm allowing necessary procedures to be preformed. Great care..
Business response:
We are so glad your kitty did well. Thank you for entrusting us with your pets!
My sweet dog with anxiety issues has been going to Dr Byrd since I adopted her two years ago. I drive 50 miles just so she can receive the best care by the vet I trust the most. Dr Byrd and her staff treat my baby like family. It's nice to know she is in kind capable hands. Try them and I am sure you and your pet will be pleased.
Horrible place, first of all they will try to take every dollar they can out of you. The last time I came in they gave my dog the wrong medication and had to force him to throw it up. I had to leave my dog there all day so they could monitor him because they overdosed him on the wrong medication... They were very inconsiderate, and did not even seem to be worried or apologetic for their mistake. I will NEVER bring my dog back here. Very unprofessional and horrible customer service.
Business response:
We do not have a case like this. Without a name or call we cannot comment. This is not an event that has occurred.
Everyone is friendly here, very clean facility. A little shady with communication. There is a lot of hidden fees, I would and will ask for print outs ahead of time. There's nothing more annoying then expecting to pay a particular amount you were told and then the amount doubles or quadruples and you don't find out till it's time to leave! Luckily this isn't my primary vet I've never had these issues with other vets before. Just be careful when you're asking for prices.
Business response:
We are sorry to learn you didn’t feel there was full communication. The last situation we want to cause is sticker shock so we always attempt to provide a full treatment plan and obtain consent prior to rendering services.
Usually I'd let God handle it all but sometimes I feel like things need to be said to help others along the way. This is how my experience with Northern Oaks Vet was today in short. This was all because I needed my puppies 3rd round of shots and they were due today. I called yesterday they got me in next day but said I had to pre pay and pay $75 for a wellness exam to be seen which I totally understand since they had never seen him. I get there and all the front desk how much it would be to have his nails trimmed and his ear... read more
Business response:
We loved seeing your little guy. He did have an ear infection, which we discussed, and we asked to perform an ear cytology to type the infection and choose appropriate medication and to perform an ear flush to start his ears with a clean base for treatment. Once approval was given, these were performed so appropriate medication could be prescribed. You are correct that the veterinarian spent an immense amount of time with you answering questions and that you were worked in last minute in order to assure he got off to a healt... read more
Frequently asked questions about Northern Oaks Bird & Animal Hospital
How is Northern Oaks Bird & Animal Hospital rated?
Northern Oaks Bird & Animal Hospital has a 4.2 star rating with 244 reviews.
When is Northern Oaks Bird & Animal Hospital open?
Northern Oaks Bird & Animal Hospital is open now. It will close at 7:00 p.m.