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Muddy Branch Veterinary Center
- Veterinarians
- Gaithersburg, MD
About this business
Location details
880 Muddy Branch Rd, Gaithersburg, MD, 20878, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 6:00 p.m. | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 6:00 p.m. | |
| Thu | 8:30 a.m. to 6:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 2:00 p.m. | |
| Sun | Closed |
To be honest, over the past two years that I used Muddy Branch Vet, I felt there was an overall lack of empathy, except with the vets. This was noted on day one. This spring, my pug died. Today (July 19), I called to find out that her paw print has been in the office since early May. No notification!! It ends as it begins - poorly. They didn't even offer to mail or deliver it.
I've been taking my pets here for over a decade, and have only great things to say about Dr. Katz and the other veterinarians and staff in this office. They truly care about all the pets that come through their doors. Five stars!
I brought new kittens to this vet, and they absolutely messed everything up. First, they over-aged my kittens by about 2-3 weeks. Usually not a big deal, but when they're receiving vaccinations at 5 weeks instead of 8, it's concerning. They informed us the kittens were 8 weeks, when in fact, their baby teeth had barely come in and they were still wobbly and falling over when walking. Next, they said the kittens had fleas, that they'd treat the fleas and sent us home. 6 weeks later, my home is infested. When brought back to t... read more
Business response:
Good Afternoon. After taking a few days to reflect and talk with my staff about your two kittens that you found outside I am going to respond to your review. Yes I do respond to reviews. And yes they do sometimes include facts to clear things up. Because as we all know there are multiple sides to all stories and I don't think it is fair for us to not be able to also explain our side of the experience on this platform. The ability of our clients to communicate directly with our doctors during exams and when questions aris... read more
This veterinary office is incredible. The doctors and techs are always so compassionate, and care about each and every animal coming in. I've been bringing my cats here since they were kittens and I've always felt extremely confident in the superior level of care and treatment that they've received.
Today was a hard day for my family. We had to send our beloved Max, to doggie heaven. Dr. Katz made the transition so easy. He was so compassionate and provided us with the time we needed to say good bye. I am so glad we chose this Veterinarian.
Go to CARING HANDS ANIMAL HOSPITAL instead!!!! This review is based on my experience with this veterinary center. The reason for my visit was for my concern of the hard lump on my labradoodle's head and wanted an answer. The vet was Lisa Chalberg. The wait time was about 30 minutes after the appointment. The main talk was about vaccinations and flea+ tick preventatives. I made it well known the priority for the visit was his hard lump. Chalberg didn't have an answer of what the lump on his head was. She put him on antibi... read more
Business response:
First of all, we want to thank you for your feedback, and we're sorry to hear that you weren't happy with your experience at Muddy Branch Vets. When your dog was seen initially, we diagnosed him with Lyme disease, and decided to treat him for one month with doxycycline, which is the preferred medication for treatment of this disease, with the added benefit of treating many other types of infections as well. When we saw him back a month later and the lump on his head had not responded to the doxycycline, we took a sample of... read more
I began coming to muddy branch vet for my puggle in 2016. He has always seen Dr. Emily Cromwell. She has the sweetest demeanor. Derby is always a little nervous when visiting the vet but she and the staff have won over his heart. I took Derby in recently due to injuries he received at boarding. I was immediately greeted by the front desk staff. She weighed him and escorted us to the exam room. Mattie came in and asked the required questions. When she left the room she heard Derby barking. She brought in a blue tooth speaker ... read more
Excellent staff. Dr. Chalberg in particular is amazing and goes above and beyond at all times.
My dog is a very nervous fellow but the staff here all take care of him very well. From the receptionists to vet techs to vets, they all make him as comfy as possible. He's been going here for 8 years and they've kept him healthy.
Frequently asked questions about Muddy Branch Veterinary Center
How is Muddy Branch Veterinary Center rated?
Muddy Branch Veterinary Center has a 4.6 star rating with 393 reviews.
When is Muddy Branch Veterinary Center open?
Muddy Branch Veterinary Center is closed now. It will open tomorrow at 8:30 a.m.