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Countryside Veterinary Clinic
- Veterinarians
- Ellicott City, MD
About this business
Location details
4866 Montgomery Rd, Ellicott City, MD, 21043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
After 30 years of being a patron of Countryside (3 dogs); the quality of care is still outstanding and so is the boarding. HOWEVER, the office staff are rude and disrespectful at times. I always board my dog for 8-10 days in August. I should receive credit for doing so and was told I would. When I received my bill on 12/24/21 and questioned my credit, the Office Staffer responded, "Mrs. Williams I feel we've had this conversation before!" How she responded to a valid question and her tone and what she said, I found utterly r... read more
Business response:
Hello Ms. Williams this is Michelle the Practice Manager of Countryside. I believe the "credit" you are mentioning is a stamp on our Countryside APP. These stamps have no monetary value and it is up to the clients to mention to place them onto your cell phone app. I am allotting a one time courtesy to get the 4 stamps added to your account for your boarding in August, but since it is past the 7 day period that we are able to add stamps, please give me some time to get these through. Also, I would like to make sure to mention... read more
The vet was excellent. My only suggestion was i was told a vet asst would come in the room first. I feel like waiting 20 mins withiut seeing anyone was a long wait. And then then tbe vet came in who i liked a lot
While I understand that there is currently no mask mandate in place, I was distressed to see that no Countryside staff members were wearing masks at Sadie’s appointment on Tuesday. The exam rooms are small and social distancing is not possible. Given that I have an immunocompromised family member and an unvaccinated 2 year old grandchild, I felt extremely uncomfortable during my appointment even though I was wearing my mask. Out of courtesy to your patients, please mask up while the virus is still spreading even among the va... read more
From reading your article about the Corgi breed, Looks like they only come in female, either that or the person that wrote it lives in a gynocentric world. Feminism is what went wrong with this country. PSH
Business response:
Good afternoon! There certainly are males and females. We wish you success in your search for your next new fur baby!
I mentioned that I may want to get flea, tick and heart worm preventive in order to round my fee up to the next $100, but the representative didn't allow it. As a result, my bill was $291, $9 shy of 3 stamps.
Business response:
Hello Ms. Alston-Meggett and thank you for speaking to me today. I'm glad we could clear up the confusion and misunderstanding and get you more stamps. Please let us know if you need anything further and happy to know your visit otherwise went great! -Michelle, Practice Manager
It's hard to judge this office since I have only known them during the pandemic, but the receptionist/phone situation is enough to send me looking for another vet. I do not want an app, nor do I want an account with a password. I just want to call and speak to someone without being on hold or receive a snappy comment from the phone attendant. Your prices are very high and I spend a lot of money at your establishment, but even if I was an occasional user, I expect to be treated with respect.
Will be glad when we can go in with our pets again and be watching as they are examined. Not really sure what is being done now during exams. Also, I felt like there was too much pressure to get extra services. My dog is old and I feel it would not be wise to give him anesthesia just to get his teeth cleaned. His teeth are in pretty good shape anyway.
Business response:
Dear Mrs. Baggett, Thank you for completing our on-line survey. Your opinions are important to us. We are working in challenging times and we regret that we could not accommodate in person appointments at the time of Remy's visit. I assure you that each pet is examined by our experienced veterinarians and recommendations are made for health and wellness. As pet’s age, dental disease develops which can affect their heart valves, cause oral pain, and infections. This is why we recommend dentals even if they are older - if t... read more
I think the care is terrific but I think it is a little disconcerting to bring two cats in for check ups and flea and tick medicine and pay nearly $800.
Business response:
Thank you so much for allowing Countryside to partner with you in the care of Chloe, Rowena, Archie, Neville and Remy! I agree that the cost of wellness care in our pets has risen over time but I hope you agree that it all contributes for a longer, healthier life span for our pets. I reviewed this years invoice in regards to your feedback and because each kitty received a 3 year Feline distemper vaccine this year, the next 2 years wellness visits for them should be less! Also there is a $35 rebate at ZoetisPetCareRewards.com... read more
Instead of prescribing pharmaceuticals for anxiety, consider that these are very different times. Maybe pets are uneasy because owners cannot accompany them inside. Maybe try essential oils in a diffuser to help pets feel more at ease. Also, when making Khalua’s wellness appointment, the request was made (2 weeks in advance) to not administer all inoculations at once. Khalua was given everything at her wellness visit. This was extremely disconcerting as it totally dishonored our request as the customer. Furthermore, aside fr... read more
Frequently asked questions about Countryside Veterinary Clinic
How is Countryside Veterinary Clinic rated?
Countryside Veterinary Clinic has a 4.6 star rating with 655 reviews.
When is Countryside Veterinary Clinic open?
Countryside Veterinary Clinic is open now. It will close at 7:00 p.m.