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Countryside Veterinary Clinic
- Veterinarians
- Ellicott City, MD
About this business
Location details
4866 Montgomery Rd, Ellicott City, MD, 21043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Dr Heath Thumel was extremely helpful. He was very clear and answered questions thoroughly. We have an ongoing issue with our older dog and his manner with us and our dog was commendable. Excellent experience.
This review is for today. I’ve been coming to this clinic for 23 years for all of my cat needs. I’ve always trusted them. Today I came for a follow up visit on my Mainecoon kitten for his weight and for the FVRCP vaccine. The technician came in and was preparing for the leukemia vaccine. I said this is a follow up and I I told the vet last visit I declined the leukemia vaccine as he’s an indoor cat and not around other cats. He tested negative by the breeder’s vet and if u vaccinate him his heath warranty will cancel by the ... read more
The actual appointment was fine but it took me 47 minutes after my scheduled time to be seen and about 39 minutes for anyone to come get my dogs lab work started. No one checked on me or updated me and I had to open the door myself and ask someone what was going on. More communication would have helped. Also if you were running that far behind you could have called to say you were running late so we wouldn’t have to sit for so long.
Business response:
I'm very sorry for the lack of communication. Appointments were caught up and running on time, however an emergency case came in where it required the full attention of our staff and doctors. As I hope you know since being a client for several years, we do strive to provide amazing service to our clients and patients every time.
I've been coming to Coutryside for almost 11 years and the vets are fine and polite. They listen to my needs for my dog and are very responsive. Unfortunately, I cannot say the same about Colleen the "office manager." She is the reason I will not come to Countryside any longer. In 11 years, I've been late 3 times and around 12 - 18 months ago Colleen told me if there would be a charge associated with being late. She stated this in a rude and condescending tone but I overlooked it on that occasion. I called today at 11:20 and... read more
I have two big Rottweilers they had no problems with the vet and assistant and whoever reads this yes it's me the house with the rottweilers on rolling top road lol my dogs are friendly
Business response:
Haha! Thank you so much for your feedback- you have amazing Rottweilers Mr. Kriete. Thanks for sharing their care with us.
Everything was good to begin. I did have to wait a half hour past my appointment time to be seen. Most important is when the vet went to give my dog a vaccination she stabbed her instead of pinching her skin so she didn't feel it. The dog yelped and jumped back and the vet acted like nothing happened. That was quite alarming. I didn't say anything at the time and should have. Never in 30+ years of owning a dog have I ever seen this. Not sure if the vet was just in a rush or what happened but It definitely could have been han... read more
The service is wonderful the doctors are great but I feel it’s time to stop The Covid concern and that each person bring their animal and even if it’s one at a time and you go right to the room. But as we were sitting there the whole parking lot was full so may be less patients allowing then people to go in with their pets.
Business response:
Thanks so much for your recommendation. We certainly would like to fully open back up but our concern is being able to stay open if our staff get sick from exposure to clients especially with the amount of pets we see in a day, as you observed. We are an extremely busy hospital and letting people in one by one, even if going immediately into a room, involves extensive, timely cleaning after each of those visits and very close contact to a large amount of people daily for our staff, especially in the exam rooms. The majorit... read more
After 30 years of being a patron of Countryside (3 dogs); the quality of care is still outstanding and so is the boarding. HOWEVER, the office staff are rude and disrespectful at times. I always board my dog for 8-10 days in August. I should receive credit for doing so and was told I would. When I received my bill on 12/24/21 and questioned my credit, the Office Staffer responded, "Mrs. Williams I feel we've had this conversation before!" How she responded to a valid question and her tone and what she said, I found utterly r... read more
Business response:
Hello Ms. Williams this is Michelle the Practice Manager of Countryside. I believe the "credit" you are mentioning is a stamp on our Countryside APP. These stamps have no monetary value and it is up to the clients to mention to place them onto your cell phone app. I am allotting a one time courtesy to get the 4 stamps added to your account for your boarding in August, but since it is past the 7 day period that we are able to add stamps, please give me some time to get these through. Also, I would like to make sure to mention... read more
The vet was excellent. My only suggestion was i was told a vet asst would come in the room first. I feel like waiting 20 mins withiut seeing anyone was a long wait. And then then tbe vet came in who i liked a lot
Frequently asked questions about Countryside Veterinary Clinic
How is Countryside Veterinary Clinic rated?
Countryside Veterinary Clinic has a 4.6 star rating with 634 reviews.
When is Countryside Veterinary Clinic open?
Countryside Veterinary Clinic is open now. It will close at 1:00 p.m.