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Irvine Valley Veterinary Hospital
- Veterinarians
- Irvine, CA
About this business
Location details
15435 Jeffery Rd, Suite 107, Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
I strongly recommend not to send your pets to this place, their unprofessional decision will kill those adorable furry babies!!! The beginning of this year, there was a female doctor ignored that my dog had obviously heart issues and insisted on cleaning her teeth and pulled out four teeth without asking us for permission!!!! We picked up her same day, she was in a bad condition, they told us that caused by the anesthesia effect. Two days later we sent her to an emergency care, the doctor ask permission for mercy killing, we... read more
I brought my dog in around 9am on a Sunday after she neglected to eat breakfast, threw up 3x and it had a bit of blood in it, and she was very lethargic. When we arrived, there was one other person in the waiting room. I understand that others may have had appointments so that may be irrelevant. But none the less. Upon arrival, they asked an abundance of questions regarding what's going on with my dog. Additionally they charged $99 for an exam. JUST an exam is $99. What does the exam consist of? A vet tech asking the same... read more
Business response:
Dear Sammy, Thank you for taking the time to share your experience. We’re truly sorry to hear that your visit left you feeling frustrated and disappointed, and we appreciate your honest feedback—it helps us reflect on where we can improve. Emergency visits can be overwhelming, especially when a beloved pet is unwell and answers aren’t immediate. While our $99 emergency exam fee includes an evaluation by our medical team, we understand how it may not feel sufficient if you're hoping for a clear diagnosis right away. That sa... read more
Absolutely Heartbreaking Experience at Irvine Valley Veterinary Hospital Emergency Bringing my less-than-one-year-old cockatiel to Irvine Valley Veterinary Hospital Emergency became the most heartbreaking decision of my life. On May 2nd, she was attacked by dog during a flight attempt and broke her leg. Despite the injury, she fought hard to live--eating little, but trying. On May 3rd, realizing it might be a fracture, I rushed to this "24-hour emergency walk-in" hospital. I called at 3:30, was given a 4:30 walk-in time, b... read more
I would not recommend this veterinary office to anyone. We pay an expensive yearly membership that cannot be broken only to be met with extremely limited office hours and incompetence. Although the staff always appears to be friendly, we have encountered several errors in scheduling, medication pickup locations, and excuses. We just left our scheduled appointment in which we have had to reschedule multiple times. The staff claimed to have no recollection of the scheduled procedures that we spoke of the last appointment. We w... read more
Business response:
Dear Victoria, Thank you for your feedback, and we sincerely apologize for the frustrations you’ve experienced. Your concerns regarding scheduling, communication, and accessibility are taken very seriously, as they do not reflect the level of service we strive to provide. If you’re open to discussing your experience further, we’d appreciate the chance to address your concerns directly and work towards a resolution. Please feel free to contact us at your earliest convenience. We are committed to earning back your trust and ... read more
Pet passed to due veterinary negligence. Phone call after phone call the receptionist and exotics animal doctor I talked to constantly gave me a different answer or direction in what to do in case my pet wasn't eating or taking the medication.
Business response:
Hi Haru, We are truly sorry to hear about the loss of your beloved pet, and we want to extend our deepest condolences. It's distressing to hear about your experience with our clinic, and we want to assure you that this is not the level of care we aim to provide. We take your feedback seriously and want to conduct a thorough review of the interactions you had with our team members. We are having a hard time locating you in our system, and want to hear more from you. Please email us privately at reception@irvinevalleyvet.com... read more
I contacted the Irvine Valley Pet hospital to see a African Dwarf Frog with bloat. They want $178.47 to see an animal. This does not include treatment, only the visit. A fee this high to walk in the door is usury, not usual or customary and shows that they are doing their best to take advantage any customer. When I asked about the fee the rep responded that they have payment plan available:)
Business response:
HI K C. Thank you for taking the time to leave us a review. We appreciate your feedback and understand your concerns regarding the visit fee. Our goal at Irvine Valley Veterinary Hospital is to provide quality care and service to our patients. The visit fee reflects the comprehensive examination and expertise of our veterinarians in diagnosing and treating various conditions. We strive to be transparent about our fees and the services we provide. While we understand that the visit fee may seem high, it covers the cost of o... read more
They charge a $350 annual membership fee to see a vet. Prior to covid they were great had such a great experience for years and then they decided they could make more off their customers by marketing the idea that paying an annual membership you can make an appointment and see a doctor (like any other office) and you get vet visits free. So that $80 vet visit (if you only go one a year) is essentially $350 dollars on top of anything else you may need to pay for like blood work, vaccines, etc. They do have an emergency lo... read more
Business response:
Hi Ashlee, Our Primary Care Membership offers much more than just free exams and appointments. It gives you access to integrative medicine services, access to elective procedures, the ability to build a long-term relationship with one of our two doctors and there is a no cost transfer to our ER hospital from our primary care facility if that is needed. If you only plan to visit your primary care vet once a year, then we are not the right fit for you. Our goal is to be your primary source of education on the care of yo... read more
Frequently asked questions about Irvine Valley Veterinary Hospital
How is Irvine Valley Veterinary Hospital rated?
Irvine Valley Veterinary Hospital has a 4.4 star rating with 64 reviews.
When is Irvine Valley Veterinary Hospital open?
Irvine Valley Veterinary Hospital is closed now. It will open tomorrow at 7:00 a.m.