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Lone Tree Veterinary Hospital and Urgent Care
- Veterinarians
- Antioch, CA
About this business
Location details
4839 Lone Tree Way, Antioch, CA, 94531, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
I called for an appointment for my dog and the receptionist said 4:30 PM. My wife arrived early at 4:15. She was put in a room and didn't see a vet until 5:15. Why make a patient wait 45 minutes when they have an anappointment? The Dr. wanted to prescribe med , but I said I would have the file at Costco. As it turned out my wife came back to vet to have rx filled, the new day Costco said rx was filled. I was shocked by the price difference, Prednisone 5mg Costco 7.99 LT 29.00. Gabapentin 100mg Costco 8,99 LT 39.00. I don't t... read more
Actually, sorry to write this since he did fix the problem for now. Brought my GSD in early, I had a 5 PM appointment and brought her in at 1:30 because she was bleeding profusely from her nose and I couldn't stop it with pressure. I was charged $120 for the emergency Walk In, $59.50 for Local Anesthesia, $39 for Staples to stop the bleeding and $64.03 for Animax Ointment 30 ml, for a total of $282.53. They told me anybody else would have charged a lot more. 30 days ago, I took her into the VCA animal hospital on Sunset at 5... read more
They take care of your pets but when it comes to paperwork and accountability, they are the worst. If you go here, just pray to all the gods that they don't make any mistake because they are worst when it comes to accountability. The technician made a mistake on my pet's medical records causing the claim to be denied by my insurance. I filed an appeal to the insurance company and they asked me to reach out to the vet's office to have it corrected. I've been asking for over a week now for them to create an addendum that basi... read more
Dr. Avanth Musuku was kind and gentle with my dog Jake. I appreciate that the doctor was straight forward and I did not feel like he was trying to upsell me on anything. Thank you!
Business response:
We thank you for your kind words in regards to the care you received by Dr. Avanth. We look forward in providing amazing service to you and Jake.
I waited for two hours, they didn't attend to my dog. I was desperate, waiting in the waiting room, and there was no one when they attended to me. I definitely didn't like the attention
Business response:
We're truly sorry to hear about your experience and we understand how stressful it must have been to wait while your dog needed care. our staff works hard to attend to every patient as quickly and thoroughly as possible but unexpected situations can sometimes lead to delays. We appreciate your patience and feedback. If there’s anything specific you’d like to discuss, we’d be more than happy to speak with you directly.
I would have given 5 stars, but, i am not sure as I am a bit skeptical with the honesty of the business? The day prior to me taking my little boy to get neutered I was told it would cost me $300. + $180. if I wanted blood work done for a total of $480. On the morning I took him, I was told it is $450. with no blood work & $580. with. I told them no blood work, she told me to cirle$450. that is my cost with everything Including meds. When I went to pick my baby boy up, I was told I owed $506.! I said "NO"! I was told this mor... read more
Customer service is very poor. No one is on the same page you get different information from both receptionist, not to mention the doctor also has no customer service knowledge. My dog was supposed to have a procedure at 1 o'clock in the afternoon. I called to check on her and they said she still had not gone in for her procedure at that time, it was 3 o'clock then I received a call at 4 o'clock from the doctor informing me that she needed to remove a few teeth, mind you they have had my fur baby already. for nine hours. No... read more
Business response:
Dear Pilar, Thank you for taking the time to share your experience. We're genuinely sorry to hear that your recent visit with us did not meet your expectations. Your feedback is important and highlights several areas where we clearly fell short. We sincerely apologize for the lack of communication regarding your pet’s procedure and the delays that occurred. It’s our responsibility to keep pet parents fully informed throughout their pet’s care, and we regret that you felt left in the dark during such a stressful time. We al... read more
Great availability: open long hours and 7 days a week. Pricing is more reasonable than other local vet clinics we used to go to but still not inexpensive (of course!). The usual markups on meds and other items. Overall very pleasant docs and staff.
Business response:
We appreciate your feedback! Our staff is glad you find our hours convenient .
Took my dog Princess for spaying and microchip. You had asked us ton bring her in between 8-9. I got a call at 12:30 to authorize surgery. Why did I need to bring her in so early? do you need 4.5 hrs for an exam? We called you at 4:00 pm to see when Princees would be ready. Was told in 30 minutes. We arrived 30 minutes later and waited in reception for 1 hour. When the surgeon did come out, she was all business no personality. When we reviewed the bill I saw there was no charge for microchip we had requested. They missed it... read more
Frequently asked questions about Lone Tree Veterinary Hospital and Urgent Care
How is Lone Tree Veterinary Hospital and Urgent Care rated?
Lone Tree Veterinary Hospital and Urgent Care has a 4.5 star rating with 336 reviews.
When is Lone Tree Veterinary Hospital and Urgent Care open?
Lone Tree Veterinary Hospital and Urgent Care is open now. It will close at 10:00 p.m.