ynotbloom on Yellow Pages 10 years ago
11/02/2013, 12:46 PM
Having never had need for a veterinarian before, we were not really sure what to expect when we found Gentle Vets Animal Hospital. Our initial contacts began after several weeks of home diagnosing and treating of our pet had run its course with no improvement. I emailed their office several times, often inquiring about things that (in hindsight probably crossed the line of "looking for free advice"). Each of my questions and inquiries were met with great interest, professional and courteous answers, AND A VERY PERSONABLE TONE! Most importantly - solid information and advice.
We decided to start treatment in office and were greeted and met with the same enthusiasm and friendly care from everyone on staff. Ours was a more "unique" type of animal situation (a large goldfish my daughter had raised for years). It appeared that nearly everyone in the office took notice and great interest in its progression.
Dr Gray was an exceptionally friendly and caring Vet. At times, it was as if he was treating his own pet. His compassion and interest was well above what we expected, and (dare I say) may have risen to a level equal to or greater than my long term family doc (whom we have a GREAT relationship with). He was very well versed in his trade and well connected with other professionals in the discipline.
Dr Gray and his staff explained clearly what our options could be, and we were closely involved with each decision and process. We never felt pressured or led in any particular direction. We felt very well educated and informed with each decision we chose to make, and each decision was met with respect and support.
The time finally came when we realized that our pet's condition had progressed to a non-reversible point, and it would be the humane thing to put him down before any suffering took place. Disregarding our friends advise to use the good ole "flush" or "freezer" methods (certainly not humane!), we asked Dr Gray to help us with this final phase. Again, his level of care and understanding was superb. No amount of words in this venue of review could do justice to his professionalism and compassion.
If we ever find ourselves in need of a Vet again we will certainly be back. As well, we have highly recommended Dr Gray and Gentle Vets to our friends . . . . And to you as well if you are in the market for a truly caring and professional veterinarian and clinic.
(6 stars, if we could).