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Aqueduct Animal Hospital
- Veterinarians
- Rexford, NY
About this business
Location details
896 Riverview Rd, Rexford, NY, 12148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Brought my dog in for a wellness exam after just rescuing her from the humane society. Everyone was very friendly and welcoming. Dr. Caravaty was great and kept her calm and happy even while giving her shots!
We have been taking our now 10 1/2 year toy yorkshire terrier here her whole life. She gets ticks removed, groomed, given her shots, spaded and also hospitalized after a vicious attack by an Akida four years ago. Regardless of the love she receives by the staff, it is a stressful time for everyone. I appreciate the fact that they do have qualified tech's on staff that can do some of the things that doctors normally would have to do! Getting us out quicker and freeing up the doctor to handle more prioritized tasks, like we ne... read more
I've been bringing animals to this veterinary office for nearly 40 years ... yes, that is 4-0 years. I really like the new owners - Dr. Pike and Dr. Allen. The techs are super friendly to my dogs, and seem genuinely happy to see them. My only complaint is that they give my dogs too many treats whenever we visit.
We have been going to Aqueduct for more than 3 years now. While I do think that the services are slightly overpriced, my dogs have always been treated wonderfully by the staff. They actually get excited when we pull up. We are now bringing them to doggy daycare, which they love! Plus, whenever they need updated shots, etc. they let you know in advance and it can be done while they are there for the day. I'm not sure what the other reviewer means by lab techs taking the dog. We always see Dr. Pyke unless it's something quick ... read more
I really like Dr. Pike ..he seems genuine. I'm not to crazy about the staff upfront..at times I felt they could be a bit antisocial. The single dosage flea meds are a bit overpriced, if you call other vets you can find flea meds a bit cheaper. I will be taking. My cat here for a check up soon & my dog should be getting fixed. Soon
For context, I have been with this practice for 15 years and last Friday, they acted like they had no idea who I was, which was really odd as I am there monthly to get my other cat a over $100 arthritis shot. Not only was my older cat misdiagnosed (after bloodwork and xrays and idk what, I got a nearly $900 bill) and I was told that my cat seemed to have a mass and that if it was a mass it was probably cancer. I was advised to have an ultrasound and had to wait a week to find out if the cat would die. At the appointed ti... read more
Business response:
While you are entitled to your version of events, it differs substantially from the accounts provided by multiple staff members and witnesses who were present. The decision to discontinue our professional relationship was not made because you questioned a recommendation or disagreed with a diagnosis. It was made because of your conduct during your visit and the disruption that resulted. In your review, you acknowledge confronting another client by telling her that she should be the one to leave the waiting area. Regardless o... read more
Sadly, we had to bring our 14 1/2 year old German Shepherd in to be put to sleep last week. We knew that the day was coming and called ahead to find out how much it was going to cost so we could plan for that as well. They gave us the price and the options and we made an appointment. As soon as we arrived with the poor old guy they told us that they were going to have to pay for an additional doctors visit in addition to the cost discussed because we had not been there in over 2 years. When it was all said and done ... read more
Absolutely terrible, I agree. The first thing you see is the front door is filthy, and my daughter and I got a bad case of pink eye after going here. Hmmm, kind of makes you think. Took a sick puppy there and ended up paying a ton of money to keep hydrating him and treating him for worms. Needless to say every time the puppy needed his regular shots I had to pay for an exam in addition to the shots. Little did I know he really only needed one physical and several tech visits as other vets call it. I was sure he wasn't g... read more
Business response:
Thank you for your candor. It was April and very muddy. We regularly clean the front door. However if one dog with muddy paws jumps on the door and the owner doesn't tell us, we won't know until the end of the day. Pinkeye is species-specific, meaning that you can't get pink eye from contact with a dog or a cat, nor can you get it from their feces. It sounds like your puppy was pretty sick! I don't remember your case specifically, but when puppies are sick, we keep a close eye on them to make sure they get better. We hop... read more
Things have really changed in 10+ years here ... Used to go and there was Dr Friendly (no joke ... his real name and he was friendly and interested). Also had Dr Snyder and she was genuinely interested in the animals. Now, the lab techs come in, take the animal from you, give the shots and your on your way. Not sure if Dr Snyder was forced out of here or chose to leave but next vet appt our animals need will be with her at the Balltown Road Animal hospital
Business response:
We really appreciate any customer feedback. Our doctors examine pets at least once yearly, and will discuss vaccines, give vaccines, and address any other concern that you may have with your pet. In between wellness exams, a technician is qualified to give your pet a vaccine if a veterinarian is unavailable at the time. We provide this service as a convenience to our clients in order to keep your wait time down. We all know pets don't like waiting long in the lobby. If you would like a veterinarian to administer a vaccine, p... read more
Frequently asked questions about Aqueduct Animal Hospital
How is Aqueduct Animal Hospital rated?
Aqueduct Animal Hospital has a 4.5 star rating with 302 reviews.
When is Aqueduct Animal Hospital open?
Aqueduct Animal Hospital is closed now. It will open at 7:30 a.m.