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Animal Oasis of the Rockies
- Veterinarians
- Broomfield, CO
About this business
Location details
1275 E 1st Ave, Broomfield, CO, 80020, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:30 p.m. | |
| Tue | 8:00 a.m. to 5:30 p.m. | |
| Wed | 8:00 a.m. to 5:30 p.m. | |
| Thu | 8:00 a.m. to 5:30 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Customer service and educating your staff. They are unable to execute simple critical thinking. Dr. Julie didn't even have the courtesy to speak with us after 4 years..... they apply their "policies" randomly and have little to no concern for the pets. They can't keep front office staff for very long which should be a huge indicator of the management.... Or lack of For the sake of our furry children, we refused service, left and will never return. I would highly suggest you look elsewhere. In response....... ... read more
Business response:
This is a very interesting perspective since all we did was required your pet to be vaccinated for rabies, or choose to titer him. We were very clear and kind about it, but you and your wife were going to stand your ground regardless of how we approached you. And leaving, you yelled and flipped off our staff! As I’ve said before and will continue to say, In a world where you can choose to be anything, ALWAYS choose kindness. We recently noticed a few discrepancies in the doctor’s adherence to our strict rabies policy. which ... read more
I am very disappointed in this clinic. The unprofessional and rude behavior of the front desk and clear price gouging are unfortunate. I brought my dogs in for their annual checkup and shots. They have been on heartworm prevention year round and flea/tick prevention in the summer and needed a refill. I was quoted over $1200 for heartworm prevention alone. Given the expense, I asked the vet if it would be okay to check Chewy. I was told yes , not a problem. I did check Chewy and it was a third of the cost for both heartworm ... read more
Let me start off by saying that I adore every single woman at the front desk. They are sweet, warm, welcoming, and exuberant about their job. Any time I bring either of my dogs in they want to interact with them. However, I feel like I have to say this so others can get a heads up from my own experience. Dr. Dobbs is fantastic and we will be asking to work solely with her from now on. I have worked with two other vets who I will not name and they have both acted incredibly wary of my friendly, loving, warm Australian cattle ... read more
I have never dealt with a vet office that was worse at communicating Go to the next vet This one is unresponsive
Business response:
Scott and Denise Halsey, we fired you as clients because your wife was verbally abusive to my staff. I will ALWAYS stick up for my staff. Your wife called us a liar, saying our doctor never called her with bloodwork results after admitting you all get no service and miss voicemails as you travel to the mountains during the week. We sent you the screenshot of the proof of when she called you. I’ll leave with this: In a world where you can choose to be anything, always choose kindness.
Last year I took my dog here for a surgery ($2700). We had some difficulties in the healing process but Dr. Huber examined our dog and released him as a successful recovery. However, we had to board our dog a couple days after she released him because he was due for his shots and needed them to board. The Doctor did a physical exam and declared that the surgery was a complete failure from the beginning. We were flabbergasted and upset. We called in another Surgeon to examine our dog and he agreed the surgery was a total fail... read more
Business response:
Michelle, oh my goodness we are so devastated to see this review but will respect your views on this situation! We just want Oscar to feel better! We do feel like we need to address a few comments you mention in this review. Firstly, we bring in mobile surgeons (including the one that fixed Oscar) to perform these surgeries, we have minimal participation in these surgeries, offer our space, perform x-rays pre and post op and work with our client to communicate any follow up care with the surgeon. We would assume you would ha... read more
Frequently asked questions about Animal Oasis of the Rockies
How is Animal Oasis of the Rockies rated?
Animal Oasis of the Rockies has a 4.8 star rating with 509 reviews.
When is Animal Oasis of the Rockies open?
Animal Oasis of the Rockies is closed now. It will open at 8:00 a.m.