My animals have been going to Dr. Lori Locke-Bohannon for many years. She is extremely knowledgeable and compassionate. She is simply the “Best of the Best”. She is always up for a challenge and does it with grace and professionalism. She usually can spot the concern right off the bat! Dr. Locke will treat your pet as if it’s her own. She is unmatched when it comes to her field of expertise. If you have any doubt, reach out to Dr. Lori Locke at Central Texas Specialty& Emergency Hospital. Dr. Locke will go above and beyond f... read more
Business response:
Nancy,
Thank you so much for sharing your experience and kind words about Dr. Locke and her team. It means the world to us to know that what we do really makes a difference. Have a nice week and thank you again.
I am not from Austin I am from San Antonio, and the last thing I wanted to do was to go visit an emergency room for my dog when he stopped breathing. I happened to come across central Texas veterinary specialty and emergency hospital when I googled emergency hospitals in the area. I walked in a complete and total mess I don’t even remember what I said to the receptionist, but a super sweet woman ran out and and carried in my 90 pound bulldog on her own which I could never do. Unfortunately my dog passed away. His name was Ki... read more
Business response:
Stacy,
Thank you so much for sharing your story and we are so very sorry for your loss. We understand losing a pet is painful and we feel honored that we are here each day to help make that step a little easier. We will keep you in our thoughts and thank you again for sharing.
I am so grateful for this team. Thank you, Kimberly & Pongo
Business response:
Kimberly,
Thank you so much for the support and we are so happy we can be there for Pongo and you! Have a great rest of your week and we are here if you need us!
Our cat was referred here from AM/PM for to a possible murmur, which is true. But they found a blockage in his smaller intestine so they performed life saving surgery on him. I've only met one Dr but all of them have been very nice, caring and professional, excluding 1 phone person. Our cat is doing amazing and we're grateful to Dr Khorzak, Dr Johnson and Dr Knox.
Not our normal vet but I do recommend them for emergencies.
We are grieving from the sudden loss of our Family member Rocky last night . Dr Knox was so supportive, empathy, kind and informative when we were distraught and unable to make a clear decision during Rocky’ s critical status of Hemorrhagic shock. Thank you Dr Knox and the very kind efficient Vet Tech gentleman who picked up Rocky from our car and the entire team of CTVSH. We thank you for helping Rocky in his last moments with pain and sedation. We are eternally indebted to all of you and grateful for your professionalism a... read more
Business response:
Anu,
We are honored we could be there to help and we will share with Dr. Knox and our team your kind words. We are so sorry for your loss and will keep you in our thoughts.
Incredibly caring and knowledgeable staff! They took excellent care of our sweet Lulu. Dr. Bartels and Dr. Zacher are amazing - along with the rest of the staff! Thank you so much for doing everything you could to save our girl.
Dr. Rae and the staff were wonderful. With one exception. I called back several days later to clarify discharge instructions (on May 29th, 8:30am) and spoke with and incredibly rude woman that was so dismissive and lacking in compassion. I wanted to leave a message with Dr Rae and she demeaned my request, was very short and curt and un-accommodating.frankly I am fearful that she will do nothing on my behalf even though she said she would. She gets a one star. My dog is very sick and I’m just looking for answers and a little ... read more
Business response:
Nancy,
Thank you for the kind words about Dr. Rae and his team. We will take your feedback from your call and address our team. We apologize for that experience and we will continue to improve communication.
Very caring and compassionate doctors and staff!
Thank you so much for taking care of the need of Dusty’s health care. Every one was very friendly, and listened to my baby’s needs. Thank you so much and God bless you all for the you give our pets. Mrs O.B.Orta
Business response:
Mrs. Orta,
We are honored we could be there to help. We appreciate the feedback and with Dusty a speedy recovery.
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