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Calusa Veterinary Center
- Veterinarians
- Boca Raton, FL
About this business
Location details
6900 Congress Ave, Boca Raton, FL, 33487, United States
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RecommendedLovely, courteous front desk and check out. We love it at Calusa and adore Dr. Sinclair!!!
Dr. Turkell, Erin and the rest of the team at Calusa are awesome! They do all our PennHIP work for us at Costa Bel Cane Corso and our dogs love them! Thank you for taking such great care of Mira today for her PennHIP xrays.
Recommended
I took my miniature poodle there after he had a seizure and the estimate for an overnight stay was over $1200. They did nothing for him. I later ran into an ex-Calusa vet tech and he told me the place was a rip-off.
Business response:
Chuck, we're sorry to hear that your experience at Calusa did not meet your expectations. Your feedback is important to us, and we are carefully reviewing the details you shared to better understand what happened and how we can improve. —The Calusa Team
Doctors dont return calls. Have now been waiting 5 days for Dr. Krawitz to return a call regarding my cat who was diagnosed with cancer and was seen by him. This is unacceptable and unprofessional.
Business response:
Hello Carole Ackerman Coleman, Thank you for sharing your feedback. We are very sorry to hear of your disappointment in us, as we strive to provide best-in-class service and patient-centric, compassionate care. We have reached out to you directly and left a message on your voicemail. We want to make this right, and apologize profusely for the delay. If you have trouble receiving our voicemail, please know you can also reach us by calling our feedback line at 833-888-0354 or emailing feedback@VeterinaryCaresandConcerns.com... read more
worst vet I've ever dealt with. DO NOT BRING YOUR AMINALS HERE. they could really care less about the way your pet is feeling. No care for the animals and the customer service is even worse. Don't forget they will charge you for all kinds of things that weren't done and lie right to your face when confronted.
Business response:
Hello Casey O’Brien, We are very sorry to have disappointed you last year when you brought your sweet pup in to see us. The essence of our values and who we are all start with patient-centric compassionate care and best-in-class service, so receiving a review like this genuinely crushes us. Casey, if you’re open to talking again, please call/email us at 833-888-0354 or feedback@VeterinaryCaresandConcerns.com. We hope to hear from you soon and, more importantly, that your sweet pup is well.
They should not call them service emergencies hospital. Today I call in . My dear Lily was having babies in my car out the facility. They did let us to coming, I was a really bad weather. One of my poppy die out side .. after the make me drive there .. to tell me that we won’t be allowed to go in the building 😡😡😡😡😡😡 tje death of my baby is in there hand
Business response:
Hello Marcos A. Jimenez, Thank you for sharing your feedback. Please accept our sincerest condolences to your family for your loss. We take our mission of providing world-class compassionate care very seriously and want you to know we were prepared for your arrival immediately following your initial call and remained on stand by until your arrival a couple of hours later. It can be very difficult for all of us to adjust to our new processes and protocols during COVID-19. Our curbside service is specifically engineered to... read more
Our dog was supposed to be cremated and returned to us instead they sent him off to be cremated with other pets and we never will get our beloved dog back. Absolutely disgusted with the way it was handled after they learned of the mistake. The woman in the front office lied and said that we didn’t ask for a private cremation even though we did! She should be fired immediately
I was thoroughly disappointed with their service. I took my 2 year old shtitzu there because he had an accident that caused his eye to pop out. Upon arrival they procrastinated and had him waiting and waiting. With an injury like this time is critical. Needless to say he had to have the eye removed. Two hour a into the visit it still no pain medication. Before doing anything they approached me with a 3600 dollar bill... and he would still lose the eye. I told them No way. As I went to walk out they handed me a 200 dollar bil... read more
Frequently asked questions about Calusa Veterinary Center
How is Calusa Veterinary Center rated?
Calusa Veterinary Center has a 4.3 star rating with 894 reviews.
When is Calusa Veterinary Center open?
Calusa Veterinary Center is open now. It is open 24/7.