Animal Hospital of Orwell

Ladonna S. 

on Yelp

3 years ago

On 8/7/22, my pet had a grooming appointment at your Beachwood location. He was dropped off at 3pm to groomer JJ. She told me it maybe a couple of hours and we confirmed my phone number. I never received a call. Therefore, at 6:40 pm I headed to the store. I arrived about 10 minutes before they closed and no one was in the grooming department. All the lights were off but the door was open so I went inside. I stood there waiting for several minutes thinking maybe they're in the back. Several minutes later a guy walked in and... read more

Louis K. 

on Yelp

3 years ago

I had a terrible experience shopping here yesterday. They opened late, has missing stock and I got yelled at for asking about an item. Not a good crew of workers at all. 

Skylar B. 

on Yelp

3 years ago

I'm actually very disappointed. My dog was out of food. I was traveling and had work till 6 and went straight to my traveling plans and needed to get my dog food right when they opened since it's on the way to work. I get in maybe 20 minutes after they open and not a single person came to help. Then, when someone finally saw me, they grunted and turned around and turned back for me to hear and said "people are so annoying when they come in early." Then turned again to another employee and said "go help that customer." and wa... read more

Leslie W. 

on Yelp

3 years ago

Just took our dog to the PetCo on Chagrin for grooming and I'm seriously concerned that the store is so understaffed that they might not be able to properly care for their animals. There's a cage full of at least 20 parakeets huddled together for warmth, with birdcrap all over and no clean water. The story is full of shipping boxes, some still unpacked, others laying open. The shelves are a mess. I saw a woman who I believe was the manager leaning against a ferret cage with her head in her hands. I understood that labor is i... read more

Stephen H. 

on Yelp

5 years ago

One of about 12 pet stores on the east side. 2 within a few miles of Cleveland Heights. The better of the two. Absolutely nobody on the floor or at the register. I could've probably walked out with a bunch of stuff. Selection is decent, not great. Way overpriced. The young man at the counter had athletic shorts and a t-shirt on and couldn't count money nor give the change correctly. He needed some help. If you have a dog, your in luck. Their focus is on dogs and dog toys and fish. They also have cages for rabbits and guine... read more

Christine S. 

on Yelp

5 years ago

Placed an order online to pickup in store, and then after saying available for pickup it wouldn't give me the option so I had to request it be shipped. Then the next day, I find out that only 2 of the prescription requests were sent and not the 3rd. I spent 20 minutes on hold and then I was told I had to place the order again. Instead of correcting it, all they did was waste my time. Will never attempt to order or shop from here again. 

Barbara M. 

on Yelp

5 years ago

The Beachwood store may be as good as it gets with this obnoxious pet retailer. It's great that this store hosts rescue/foster pets for adoption, but Petco corporate is basically inept/bad/lousy, based on my very unhappy experience with the website and "customer service" phone line. To call it a help line is like Orwell's "1984" -- they do the opposite of help. I'll avoid the store entirely in the future, should this retailer stay in business. p.s.: It does smell bad in there. 

Amelie D. 

on Yelp

5 years ago

Very sad... went just a little check on the animals and to look around. Put one step in and you could smell the kitty littles not being cleaned for a long time! It was awful. Went to check on the cats, as they are right at the entrance (not sure it is actually the best just next to the doors openings all the times), and they looked so sad. And the smell was totally explained by the confiions of the cages. Poor cats. Went to check the other animals, furets especially. Same observation, very dirty cages... The birds and fishe... read more

Nancy A. 

on Yelp

6 years ago

It is now July. I saw cans of cat food with expiration dates of January. When I asked about this I was told, "We'll get to it...It's not my job. If you're unhappy you can talk to the manager." So I spoke to the manager who started giving an excuse why it was still out. ("That brand doesn't move fast"). She said she was busy with customers and she couldn't take care of it now. I asked if she would watch what people are buying (check expiration dates in the meantime) and she scrunched up her face as if I was annoying her. Noth... read more