Animal Hospital of Orwell

Lauren S. 

on Yelp

9 years ago

This is a rating in regards to their customer service. The store manager, Shawn (sp?) was so polite and friendly while helping with an issue. It made me feel as though the situation I had was heard and validated, and he went out of his way to promptly assist me. While I do not live in OH, I do make trips for the Cleveland Clinic....I will be sure to stop in and thank him in person when I do return to the area. 

Rochelle W. 

on Yelp

9 years ago

Great place. We've all been to Pet Stores that are just impossible to stay inside of because of the smell, but this one is great. Even with the size of the store, they manage to keep everything really clean. Everyone that works there is really nice. They really know what they're talking about and I haven't brought in a question that they couldn't answer. We bought a whole amphibian setup and all the animals we bought there are super healthy and doing awesome. Their crickets are great and they send someone right away to get... read more

Mc K. 

on Yelp

13 years ago

The customer service is superb. The associate that helped me find what I needed last time I was there was very friendly and knew a lot about dog food. I never realized there was so much to know. Sometimes it is hard to track down someone to help you but if you tell the cashier you need help they usually have somebody there pretty quickly. As far as prices go they are a little expensive but they do price match! 

Marilyn S. 

on Yelp

a year ago

So terrible that I was ashamed to walk dog during daylight. Legs scraggly, big patch shaved one leg, anus shaved so close it is in clear view, no hair around it. Ears uneven. Just an awful mess. 

Mia F. 

on Yelp

a year ago

I had an appointment for my aussiedoodle for a bath because he was already cut pretty low... apparently he had matting around his ears . They would not give him a bath because his matting could cause "decreased blood flow and a hematoma". As a medical professional I know this is not the case . I walked up there with my children so we were really disappointed that he couldn't be cleaned.He was sick the prior week and really needed a bath. I said fine do the cut too she said I would have to reschedule for another day ! Total... read more

Sanetta B. 

on Yelp

a year ago

I would give a negative star if I could! I took my dog there for grooming twice and each time I had to get a refund. The first time the cut was so uneven and completely butchered the manager was appalled at it and fixed the cut. This last time the groomer completely butchered my dogs tail and left bald spots throughout. When I called to complain the manager Jess told me to take my dog somewhere else for future service..... I said not a problem! 10/10 Do not recommend their service! 

Ashley D. 

on Yelp

a year ago

the grooming service is horrible. Jennifer cut my dog face down so low, his lip was pink. I called the store and they would only pick up the phone and hang up. I reached out to customer service to complain & still nobody had reached out to me. I will never spend money at petco again. My other dog was afraid to come to us and his backside was still dirty after his grooming. overall just a horrible experience and a waste of money. 

Lane C. 

on Yelp

2 years ago

I asked for my dog to be bathed. JayJay told me after I picked him up that such a service includes a complimentary nail grinding, a service that I never ordered. I picked up my dog and brought him home to find that his nail was ground to the point he was cut and bleeding. I will not be back. 

Julie L. 

on Yelp

2 years ago

Here we are a week after JJ botched my Myla Gurl up,yes I'm putting her name out there now,because after having time to reflect on how she did my baby,and not even an apology I'm still pissed.I took these pictures today and as I look at my fur baby who is still cute to me anyway,I'm thinking about how it'll look once it starts growing out.Just a chopped and uneven cut,her paws are also a damn mess.